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My freezer is not working
• Check that the freezer is plugged in and the plug socket is turned on.
• Try another appliance in the socket. If this appliance works but your freezer doesn’t,
please contact your retailer. If the second appliance also doesn’t work the problem is likely to
be with your power socket.
My freezer is making a gurgling noise
All Labcold freezers work by condensing an environmentally friendly gas. This is what causes
the shelves of the freezer to get cold, and as part of this process the gas has to be compressed
into liquid. This is why sometimes you will hear gurgling sounds coming from the freezer.
There is excessive ice in my freezer
This can occur for a variety of reasons:
• The room is too warm/cold or even damp
• The door has been left open
• The freezer has not been defrosted - we estimate that most sparkfree freezers with normal
use may require defrosting every six months.
The freezer is rocking
This is because the freezer is not on a level surface. Check that the feet have been adjusted so
the top is level and the freezer is standing on a hard surface.
What does the code mean on the display?
Code Displayed Description Action Required
Id Door open alarm Close the door
dEF Defrost in operation None - no fault
Freezer in standby mode Press for 3 seconds
AH High temperature alarm Press button to mute
AL Low temperature alarm Press button to mute
My independent thermometer shows a diff erent temperature to the front of the freezer
Your Labcold sparkfree freezer has a probe placed at the rear of the freezer and the temperature
displayed is calculated by analysing and averaging the temperature data collected by the
probe. A thermometer placed in a diff erent part of the freezer may read a slightly diff erent
temperature especially if it is placed close to the door or at the top or bottom of the freezer as
these are the areas where the greatest temperature uctuations occur.
My freezer won’t start after a power cut
This is because the compressor may have stopped mid cycle. Either keep it plugged in and
wait for it to start, or unplug the freezer and plug it back in to restart the compressor.
Trouble Shooting
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