18
Problem Possible Solution
Air purifier will not
turn on or respond to
button controls.
Plug in the air purifier.
Check to see if the power cord is damaged. If it is, stop using the air
purifier and contact Customer Support (see page 23).
Plug the air purifier into a dierent outlet.
The air purifier may be malfunctioning. Contact Customer Support
(see page 23).
Airflow is significantly
reduced.
Make sure the filter is removed from its packaging and properly in
place (see page 7).
Tap to increase the fan speed.
Leave 15 inches / 38 cm of clearance on all sides of the air purifier.
The pre-filter may be clogged by large particles, such as hair or
lint, blocking airflow. Clean the pre-filter (see page 16).
Replace the filter (see page 17).
Air purifier makes an
unusual noise while
the fan is on.
Make sure the filter is properly in place with plastic packaging
removed (see page 7).
Make sure the air purifier is operating on a hard, flat, level surface.
Replace the filter (see page 17).
The air purifier may be damaged, or a foreign object may be
inside. Stop using the air purifier and contact Customer Support
(see page 23). Do not try to repair the air purifier.
Strange smell coming
from the air purifier.
Clean the filter, or replace if necessary.
Contact Customer Support (see page 23).
Make sure not to use your air purifier in an area with high
humidity or while diusing essential oils.
TROUBLESHOOTING
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