12
TROUBLESHOOTING
Problem Possible Solution
Air purifier will not turn on or
respond to button controls.
Plug in the air purifier.
Check to see if the power cord is damaged. If so, stop
using the air purifier and contact Customer Support (see
page 15).
Plug the air purifier into a dierent outlet.
Air purifier is malfunctioning. Contact Customer Support
(see page 15).
Airflow is significantly
reduced.
Make sure the filter is removed from its packaging and
properly in place (see page 5).
Tap
to increase the fan speed.
Leave at least 15 inches / 38 cm of clearance to allow air
to pass through the air inlets on the sides.
The Pre-Filter may be clogged by large particles, such as
hair or lint, blocking air flow. Clean the Pre-Filter
(see page 10).
Replace the filter (see page 11).
Air purifier makes an unusual
noise while the fan is on.
Make sure the filter is properly in place with plastic
packaging removed (see page 5).
Make sure the air purifier is operating on a hard, flat,
even surface.
Replace the filter (see page 11).
Air purifier may be damaged, or a foreign object may be
inside. Stop using the air purifier and contact Customer
Support (see page 15). Do not try to repair the air purifier.
Strange smell coming from the
air purifier.
Clean the filter or replace if necessary.
Contact Customer Support (see page 15).
Make sure not to use your air purifier in an area with high
humidity or while diusing essential oils.
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