LG DS40Q User Manual

38
Before Reporting Product Malfunction
Troubleshooting
If you experience the following issues while using the product, please perform several checks, as they may not be
malfunctions.
General Errors
Issue Solution
The product
does not work
properly
• Unplug the power cables and any external devices such as your TV, subwoofer, or
amplier from the product, then plug them in again.
The power does
not turn on
• Is the power cord plugged into the outlet properly?
- Connect the power plug to the outlet correctly.
There is no
sound
• Is the volume set to minimum?
- Press the Volume
button on the remote control to turn up the volume.
- If you are using an external device such as a set-top box, portable device, or
Bluetooth device, adjust the volume of the external device.
• Is the mute function activated?
- If all the three LEDs are blinking in Yellow green, the mute function is on. Press the
Mute
button to unmute.
• Is the correct product function selected according to the external device connected?
- Press the Function
button to check if you selected the correct function.
The subwoofer
does not
produce sound
• Is the product properly connected to the wireless subwoofer?
- If the LED on the front of the wireless subwoofer is blinking green or lit in red, it
means it is not connected. If the connection is established, a green light will appear.
Reconnect the product to the wireless subwoofer. ([ See “Connecting the
Product” on page 6.)
The remote
control does not
work properly
• When using the remote control, point it at the front of the product.
• Use the remote control within a 7-m radius of the product.
• Replace the batteries with new ones as needed.
LG Sound Sync
does not work
• Check whether your TV supports LG Sound Sync.
• Check if the TV is properly connected to the product via an optical cable.
- Press the Settings button on the TV remote control to check if the function is
turned on in [LG Sound Sync].
Before Reporting Product Malfunction

LG DS40Q Specifications

General

Audio decoders	Dolby Digital
TV Sound Share	Yes
RMS rated power	300 W
Audio output channels	2.1 channels
Soundbar speaker RMS power	100 W
Subwoofer location	Separate
Subwoofer sensitivity	85 dB
Subwoofer connectivity	Wireless
Woofer diameter (subwoofer)	6 \
Display type	LCD
Product color	Black
Audio formats supported	AAC, FLAC, LPCM, MP3, OGG, WAV, WMA
Consumer Electronics Control (CEC)	SimpLink
Cables included	Optical
Number of products included	1 pc(s)
Bluetooth version	4.2
Number of HDMI outputs	1
AC input voltage	100 - 240 V
AC input frequency	50 - 60 Hz
Soundbar power consumption	20 W
Power consumption (standby)	0.5 W
Subwoofer power consumption	30 W
Package depth	219 mm
Package width	926 mm
Package height	417 mm
Package weight	9020 g

Weight and Dimensions

Depth	90 mm
Width	760 mm
Height	63 mm
Soundbar weight	1980 g
Subwoofer depth	261 mm
Subwoofer width	171 mm
Subwoofer height	390 mm
Subwoofer weight	5300 g