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Troubleshooting
This section lists some problems that you might encounter while using
your phone. Some problems require that you call your service provider, but
most of problems you encounter are easy to correct by yourself.
Symptom Possible causes
Possible Corrective measures
No connection to
the network
Signal is weak or you’re outside of the
carrier network.
Move to a window or open space.
Check service provider coverage
map.
Codes do not
match
When you want to change a security
code you have to confirm the new code
by entering it again.
The two codes that you have entered
do not match.
Contact your Service Provider.
Function cannot
be set
Not supported by
Service Provider or registration required.
Contact your Service Provider.
Calls not available Dialing error or service limitations. Check the number dialed and check
the reception. Contact your service
provider.
Calls not available Dialing error New SIM card inserted
Prepaid Charge limit reached
New network not authorized.
Check for new restrictions.
Contact Service Provider or reset
limit with PIN 2.
Phone cannot
be switched on
On/Off key pressed too briefly.
Battery is not charged.
Battery contacts are dirty.
Press On/Off key for at least two
seconds.
Charge battery. Check charging
indicator in the display.
Clean the battery contacts.
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