11
Troubleshooting
Cannot control the TV with the remote control.
• Check the remote control sensor on the product and try again.
• Check if there is any obstacle between the product and the remote
control.
• Check if the batteries are still working and properly installed (
to , to ).
No image display and no sound is produced.
• Check if the product is turned on.
• Check if the power cord is connected to a wall outlet.
• Check if there is a problem in the wall outlet by connecting other
products.
The TV turns off suddenly.
• Check the power control settings. The power supply may be
interrupted.
• Check if the auto-o function is activated on the settings related
time.
• If there is no signal while the TV is on, the TV will turn o
automatically after 15 minutes of inactivity.
When connecting to the PC (HDMI), no signal is detected.
• Turn the TV o/on using the remote control.
• Reconnect the HDMI cable.
• Restart the PC with the TV on.
Abnormal Display
• If the product feels cold to the touch, there may be a small “icker”
when it is turned on. This is normal, there is nothing wrong with
product.
• This panel is an advanced product that contains millions of pixels.
You may see tiny black dots and/or brightly coloured dots (red, blue
or green) at a size of 1ppm on the panel. This does not indicate a
malfunction and does not aect the performance and reliability of
the product. This phenomenon also occurs in third-party products
and is not subject to exchange or refund.
• You may nd dierent brightness and colour of the panel
depending on your viewing position(left/right/top/down). This
phenomenon occurs due to the characteristic of the panel. It is not
related with the product performance, and it is not malfunction.
Generated Sound
• “Cracking” noise: A cracking noise that occurs when watching or
turning o the TV is generated by plastic thermal contraction due
to temperature and humidity. This noise is common for products
where thermal deformation is required.
• Electrical circuit humming/panel buzzing: A low level noise is
generated from a high-speed switching circuit, which supplies a
large amount of current to operate a product. It varies depending
on the product. This generated sound does not aect the
performance and reliability of the product.
• Make sure to wring any excess water or cleaner from the
cloth.
• Do not spray water or cleaner directly onto the TV screen.
• Make sure to spray just enough of water or cleaner onto a
dry cloth to wipe the screen.
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