Follow the instructions below that correlate
to your network status.
Check the TV or the AP (Router).
When an appears on TV, but an X on
Gateway.
1
Check the connection status of the TV,
AP (Router) and cable modem.
2
Power off and power on the TV,
AP (Router) and cable modem.
3
If you are using a static IP, enter the IP
directly.
4
Contact internet companies or AP (Router)
companies.
Additional points to check when using a wireless connection
1
Check the password for the wireless connection in the
AP (Router) settings window.
2
Change the AP (Router) SSID (network name) or the
wireless channel.
Check the AP (Router) or consult your
Internet service provider.
TV Gateway DNS Internet
When an app ears on TV and Gateway, but an X on DNS.
1
Unplug the power cord of the AP (Router), cable modem
and try to connect after 5 seconds.
2
Initialize (Reset) the AP (Router) or cable modem.
3
Contact internet companies or AP (Router) companies.
TV Gateway DNS Internet
When an appears on TV, Gateway and DNS,
but an X on Internet.
1
Unplug the power cord of the AP (Router), cable modem
and try to connect after 5 seconds.
2
Initialize (Reset) the AP (Router) or cable modem.
3
Check that the MAC address of the TV/AP (Router) is
registered with your Internet service provider. (The MAC
address displayed on the right pane of the network status
window should be registered with your Internet service
provider.)
4
Check the AP (Router) manufacturer’s website to make
sure your router has the latest firmware version installed.
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