LG SP8YA User Manual

55
Before Reporting Product Malfunction
Troubleshooting
If you experience the following issues while using the product, please perform several checks, as they may not be
malfunctions.
General Errors
Issue Solution
The product does
not work properly
• Unplug the power cables and any external devices such as your TV, subwoofer, or
amplierfromtheproduct,thenplugtheminagain.
• After resetting the product, connect your smartphone and Wi-Fi again. ([ See
"Connecting with a Smartphone via Wi-Fi" on page 16.)
• Please beware that previous product settings may be lost.
The power does
not turn on
• Is the power cord plugged into the outlet properly?
- Connect the power plug to the outlet correctly.
There is no sound • Is the volume set to minimum?
- Press the Volume
button on the remote control to turn up the volume.
- If you are using an external device such as a set-top box, portable device, or
Bluetooth device, adjust the volume of the external device.
• Is the mute function activated?
- If “MUTE” appears on the status display, the mute function is on. Press the Mute
button to unmute.
• Is the correct product function selected according to the external device connected?
- Press the Function
button to check if you selected the correct function.
The subwoofer
does not produce
sound
• Is the product properly connected to the wireless subwoofer?
- If the LED on the back of the wireless subwoofer is blinking green or lit in red, it
means it is not connected. If the connection is established, a green light will appear.
Reconnect the product to the wireless subwoofer. ([ See "Connecting the
Product" on page 6.)
The remote control
does not work
properly
• When using the remote control, point it at the front of the product.
• Use the remote control within a 7-m radius of the product.
• Replace the batteries with new ones as needed.
The Auto Power
function does not
work
• Check connection to external devices (ex. set-top box, portable device, Bluetooth
device).
LG Sound Sync
does not work
• Check whether your TV supports LG Sound Sync.
• Check if the TV is properly connected to the product via an optical cable.
- Press the Settings button on the TV remote control to check if the function is
turned on in [LG Sound Sync].
Before Reporting Product Malfunction

LG SP8YA Specifications

General

RMS rated power	440 W
Audio output channels	3.1.2 channels
Soundbar mode control	Yes
Top speaker RMS power	50 W
Surround modes quantity	1
Front speakers RMS power	40 W
Audio sample rate (24bit)	96 kHz
Soundbar speaker RMS power	220 W
Number of full-range drivers	5
Subwoofer type	Active subwoofer
Subwoofer location	Separate
Subwoofer connectivity	Wireless
Product color	-
Country of origin	China
Virtual assistant	Amazon Alexa & Google Assistant
Audio formats supported	AAC, DTS, MP3, OGG, WAV
High Dynamic Range (HDR) technology	Dolby Vision, High Dynamic Range 10 (HDR10)
HDCP version	2.3
HDMI version	2.2
Bluetooth version	5.0
Connectivity technology	Wired & Wireless
Number of products included	2 pc(s)
Package depth	454.66 mm
Package width	1165.86 mm
Package height	284.48 mm
Package weight	14605.674 g

Weight and Dimensions

Depth	119.38 mm
Width	1059.18 mm
Height	55.88 mm
Soundbar weight	4399.8 g
Subwoofer depth	312.42 mm
Subwoofer width	220.98 mm
Subwoofer height	391.16 mm
Subwoofer weight	7801.8 g