LG SPD7Y User Manual

46
Before Reporting Product Malfunction
Troubleshooting
If you experience the following issues while using the product, please perform several checks, as they may not be
malfunctions.
General Errors
Issue Solution
The product does
not work properly
• Unplug the power cables and any external devices such as your TV, subwoofer, or
amplierfromtheproduct,thenplugtheminagain.
• Please beware that previous product settings may be lost.
The power does not
turn on
• Is the power cord plugged into the outlet properly?
- Connect the power plug to the outlet correctly.
There is no sound • Is the volume set to minimum?
- Press the Volume
button on the remote control to turn up the volume.
- If you are using an external device such as a set-top box, portable device, or
Bluetooth device, adjust the volume of the external device.
• Is the mute function activated?
- If “MUTE” appears on the status display, the mute function is on. Press the Mute
button to unmute.
• Is the correct product function selected according to the external device connected?
- Press the Function
button to check if you selected the correct function.
The subwoofer
does not produce
sound
• Is the product properly connected to the wireless subwoofer?
- If the LED on the back of the wireless subwoofer is blinking green or lit in red, it
means it is not connected. If the connection is established, a green light will appear.
Reconnect the product to the wireless subwoofer. ([ See "Connecting the
Product" on page 6.)
The remote control
does not work
properly
• When using the remote control, point it at the front of the product.
• Use the remote control within a 7-m (23 ft) radius of the product.
• Replace the batteries with new ones as needed.
The Auto Power
function does not
work
• Check connection to external devices (ex. set-top box, portable device, Bluetooth
device).
LG Sound Sync
does not work
• Check whether your TV supports LG Sound Sync.
• Check if the TV is properly connected to the product via an optical cable.
- Press the Settings button on the TV remote control to check if the function is
turned on in [LG Sound Sync].
Before Reporting Product Malfunction

LG SPD7Y Specifications

General

Audio decoders	DTS Digital Surround, DTS-HD HR, DTS-HD Master Audio, DTS:X, Dolby Atmos, Dolby Digital, Dolby Digital Plus, Dolby TrueHD
RMS rated power	380 W
Audio output channels	3.1.2 channels
Audio Return Channel (ARC)	Yes
Subwoofer sensitivity	85 dB
Subwoofer connectivity	Wireless
Soundbar speaker RMS power	160 W
Wi-Fi	No
HDCP version	2.3
Bluetooth version	4.0
Connectivity technology	Wired & Wireless
Digital audio optical out	1
Product color	Black
TV stand usage	-
Audio formats supported	AAC, AAC+, FLAC, LPCM, MP3, OGG, WAV, WMA
Consumer Electronics Control (CEC)	SimpLink
High Dynamic Range (HDR) technology	Dolby Vision, High Dynamic Range 10 (HDR10)
Package type	Box
Package depth	441 mm
Package width	988 mm
Package height	225 mm
Package weight	11770 g

Weight and Dimensions

Depth	119 mm
Width	890 mm
Height	65 mm
Soundbar weight	3700 g
Subwoofer depth	290 mm
Subwoofer width	180 mm
Subwoofer height	394 mm
Subwoofer weight	5800 g