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Troubleshooting
If you see any of the following symptoms while using the product, make
sure to recheck it. It may not be a malfunction.
Symptom Cause and Solution
The power does
not turn on
Check the battery level and charge it.
If unable to
make a call with
earbuds
If the mobile phone does not support headset
and hands-free functions, you cannot use the
calling features.
Check the battery level and charge it.
If unable
to register
earbuds to
mobile phone
Check whether earbuds are turned on.
Check if the earbuds have entered the search mode.
- While the earbuds are inserted in the charging
case, press and hold the touch pad on the left or
right earbud for 3 to 5 seconds to switch to the
search mode.
If you replaced
the earbuds
or there is a
problem with
the operation
(Factory reset)
While the earbuds are inserted in the charging
case, press and hold the touch pad on the left or
right earbud for 10 seconds or more.
- The battery status indicator of the charging case
ashes red and the initialization to the factory
status is carried out. After initialization to the
factory status, reconnect the earbuds.
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