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TROUBLESHOOTING
Normal sounds you may hear
The following sounds may be heard while the washer is operating. They are normal.
Clicking:
• Lid lock relay when the lid locks and unlocks.
• The washer will make a series of clicking noises as it changes the cleaning mode.
High pitched noise:
The wash basket spins faster to remove moisture from the load.
Spraying or hissing:
Water spraying or circulating during the cycle.
Humming or gurgling:
Drain pump pumping water from the washer at the end of a cycle.
Water sloshing sound:
A liquid in the balance ring around the wash basket helps the basket spin smoothly.
(Washer is turned off and tub is rotated.)
Sound of water being added after the washer has already been operating:
• The washer adapts to the load size and type to add more water to the cycle as needed.
• The wash load may be unbalanced. If the washer senses that the load is unbalanced, it will stop and refill to redistribute the
load.
• The washer may be diluting laundry additives to add to the wash load.
Before calling for service
Your washing machine is equipped with an automatic error-monitoring system to detect and diagnose problems at an early stage.
If your washer does not function properly or does not function at all, check the following before you call for service.
Problem
Possible Causes Solutions
Rattling and clanking
noise
Foreign objects, such as keys, coins, or
ü
safety pins, may be in drum or pump.
Stop washer and check drum for foreign objects. If
ü
noise continues after the washer is restarted, call for
service.
Thumping sound
Heavy wash loads may produce a thumping
ü
sound.
Washer load may be out of balance.
ü
This is normal. If sound continues, the washer is
ü
probably out of balance. Stop and redistribute the
wash load.
Stop and redistribute the wash load.
ü
Vibrating noise
Wash load may be unevenly distributed in
ü
the drum.
Not all leveling feet are resting firmly on
ü
the floor.
Floor not rigid enough.
ü
Stop washer and rearrange the wash load.
ü
Adjust the leveling feet. Make sure all four feet are in
ü
firm contact with the floor while the washer is in the
spin cycle with a load.
Make sure that the floor is solid and does not flex.
ü
Refer to Flooring in the Installation section.
Water leaking around
washer
Fill hose connection is loose at tap or
ü
washer.
House drain pipes are clogged.
ü
Large items such as pillow and blanket
ü
over the tub.
Check hoses. Check and tighten hose connections.
ü
Unclog drain pipe. Contact a plumber if necessary.
ü
Check the cycle. If you wash large items, use BULKY/
ü
BEDDING cycle.
Stop washer and check the load position. Lay bulky
ü
items into the tub.
Excessive sudsing
Too much detergent or incorrect detergent.
ü
Reduce detergent amount or use low-sudsing
ü
detergent.
Only use detergent with the HE
(High-Efficiency) logo.
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General
Weight and Dimensions
