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Troubleshooting
Power Cut
If you have a freezer thermometer, place it in the freezer where you can get easy access to it to read when the
power returns. If the internal temperature is -9°C or less when the power returns, your food is safe. The food in
your freezer will remain frozen for approximately 40 hours with the door closed. If you know the power is going to
be cut, 40 hours prior to the power cut, turn the thermostat control dial to 6, this will make the freezer colder than
normal. If there is no warning, turn the thermostat control dial to 6 after the power cut. Don’t open the door more
than necessary.
The Freezer is Particularly Cold
You may have accidentally left the thermostat control dial on 6.
The Freezer is Particularly Warm
The compressor may not be working. Turn the thermostat control dial to 6 . If there is no humming noise, it is not
working. Contact your local service agent where you purchased your freezer.
The Freezer is Not Working
Check if the Power indicator is illuminated. If not, check if the unit is plugged in and switched on. Check that the
fuse in the plug has not blown. Plug in another appliance, such as a lamp, to see if the socket is working.
Condensation Appears on the Outside of the Freezer
Condensation may appear on the surface of the Chest Freezer, this is normal - wipe dry with a dry cloth.
This may be due to a change in the room temperature. Wipe o any residue of moisture. If the problem continues
contact the local store where you purchased your freezer.
When your appliance is working, the condenser at the back (exposed models) may become hot or alternatively
the sides may become hot (hidden condenser models).
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