28
Questions and Answers
Issues Reasons Solutions
Washing
machine cannot
start up
• Check if the door is closed tightly.
• Check if power plug is inserted properly.
• Check if water supply tap is opened.
• Check if button Start/Pause is pressed.
• Check if Power button is On.
Door cannot be
opened
• Machine’s safety
protection design
working.
• Disconnect the power.
Heating fault
• NTC is damaged and
heating pipe is aging.
• Cold wash only.
• Contact the service center promptly.
Water leakage
• The connection between
inlet pipe or outlet hose
and tap or washing
machine is not tight.
• Drain pipe in the room is
blocked.
• Check and fasten water pipes.
• Clean up outlet hose and ask a
specialized person to repair it when
necessary.
Water is
overflowed
from the
bottom of the
machine
• The inlet pipe is not
connected firmly.
• Outlet hose has water
leakage.
• Fix the inlet pipe.
• Replace the drain hose.
Indicator or
display does
not light
• Power is disconnected.
• PC board has problems.
• Harness has connection
problem.
• Check if the power is shut down and
power plug is connected correctly.
• If not, please call the service line.
Detergent
residues in the
box
• Washing powder
is dampened and
agglomerated.
• Clean and wipe the box.
• Use detergents suitable for the fabric.
Washing effects
are not good
• The clothes are too dirty.
• Insufficient detergent
quantity.
• Select a proper procedure.
• Add the proper detergent quantity
according to the instructions in detergent
package.
Abnormal noise
Great vibration
• Check if the fixing (bolts) has been
removed.
• Check if cabinet is installed on solid and
level floor.
• Check if there are any buckles or metal
articles inside.
• Check if the feet in the washing machine
are adjusted level.
LIW714W15_IB_RC_190902_grace.indd 28 2/9/2019 11:42 AM
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