Lumens VCBC106d User Manual

39
Chapter 7 Troubleshooting
This chapter describes problems you may encounter while using VC-A71SN. If you have
questions, please refer to related chapters and follow all the suggested solutions. If the problem
still occurred, please contact your distributor or the service center.
No.
Problems
Solutions
1.
Boot without power signal
1. Make sure you have plugged in the power cord.
2. When using a PoE connection, ensure that the power
supply supports POE++ (IEEE802.3bt) routers or hubs
2.
There is no image output
from VC-A71SN
1. Check the power supply or PoE supply functions.
2. Confirm the output signals are in streaming output.
3. Confirm whether the camera resolution can be used
together with the monitor equipment
 If 4k output, confirm the monitor equipment supports 4K
output
4. Replace the cables and make sure they are not faulty.
3.
RS-232 cannot be controlled
1. Confirm the connection is correct (RS-232 In/ Out)
2. Please make sure the Baud rate setting is the same as the
control equipment
4.
Whether the Internet can be
used for operation
Please refer to Chapter 5 Network Function Description for
the Internet usage
5.
Tally lamp is not working
when applying RS232 setting
Please make sure if the Tally lamp function is enabled from
the setting menu or web page.
 Setting Menu: System - Tally Lamp
 Web page: Setting - Camera - Tally Lamp
6.
The camera does not save
the relevant parameters
(PTZ, AWB …) after reboot
Please make sure if the Initial Position is set to Last Operated
Position from the setting menu or web page
 Setting Menu: System - Initial Position
 Web page: Setting - Camera - Pan Tilt Zoom
7.
Tracking Data Output is
delayed or not updated
Please confirm that the camera is not in the following status
The following function settings may cause data output to be
delayed or not updated:
- Modify output resolution
- Modify camera mode
- Modify HDMI format
- Turn on the setting menu
- Streaming Setting
- Audio Source Setting
8.
The NDI/ Onvif software
cannot find the machine
Either NDI or ONVIF can be used. Please ensure the settings
on [Setting] > [Video] > [NDI|HX] page is set properly

Lumens VCBC106d Specifications

General

Brand	Lumens
Model	VCBC106d
Category	Security Camera
Language	English