Part Number 000014141 Rev 07 2/20 51
Before Calling for Service Checklist
If a problem arises during operation of your ice machine, follow the checklist below before
calling service. Routine adjustments and maintenance procedures are not covered by the
warranty.
Problem Possible Cause To Correct
Ice machine does not
operate.
No electrical power to the ice
machine and/or condensing
unit.
Replace the fuse/reset the
breaker/turn on the main
switch.
High pressure cutout tripping. Clean condenser coil. (See
page 49)
Energy Saver or other field
entered programming is
stopping ice machine.
Reset to factory defaults.
Water curtain off or stuck
open.
Water curtain must be
installed and swinging freely.
Ice machine is not turned on. Press power button, display
must indicate “Making Ice”.
IB Models Only - Dispenser ice
level thermostat is open.
Adjust thermostat to maintain
correct dispenser level.
Ice machine stops, and can
be restarted by pressing
the power switch.
Service Fault feature stopping
the ice machine.
Refer to “Service Faults” on
page 53.
Ice machine does not
release ice or is slow to
harvest.
Ice machine is dirty. Descale and sanitize the ice
machine. (See page 43)
Ice machine is not level. Level the ice machine.
Low air temperature around
ice machine head section.
Air temperature must be at
least 35° (2°C).
Fan cycle control does not de-
energize condenser fan motor.
Call for service.
Water regulating valve
incorrectly adjusted or will not
close.
Check for water at condenser
drain outlet in harvest cycle.
Contact a qualified service
company to adjust/replace
valve if water is present.
Section 5
Troubleshooting
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