Manitowoc QM30 Series User Manual

14 Part Number 00000xxxx 05/10
Section 5
Customer Support
Checklist
If a problem arises during operation of your ice machine, follow the checklist below before calling for service.
Problem Possible Cause To Correct
Ice machine does not operate No electrical power to the ice machine Replace the fuse/reset the breaker/turn on
the main switch
Toggle switch set improperly Move the toggle switch to the ON position
Low air temperature around ice machine Air temperature must be at least 10C
(50F)
Ice machine does not release ice or
is slow to harvest
Ice machine is dirty Clean and sanitize the ice machine
Ice machine is not level Level the ice machine
Low air temperature around ice machine Air temperature must be at least 10C
(50F)
Ice quality is poor (soft or not clear) Poor incoming water quality Contact a qualified service company to
test the quality of the incoming water and
make appropriate filter recommendations
Water filtration is poor Replace the filter
Ice machine is dirty Clean and sanitize the ice machine
Water inlet valve filter screen is dirty Remove the water inlet valve and clean
the filter screen
Water softener is working improperly (if
applicable)
Repair the water softener
Ice machine produces shallow or
incomplete cubes, or the ice fill
pattern on the evaporator is
incomplete
Water level is low Be sure the overflow tube is fully seated to
prevent water leakage
Water inlet valve filter screen is dirty Remove the water inlet valve and clean
the filter screen
Water filtration is poor Replace the filter
Hot incoming water Connect the ice machine to a cold water
supply
Ice thickness adjustment dial is not set
properly
Adjust the ice thickness adjustment dial
Incorrect incoming water pressure Water pressure must be 240-620 kPA
(34.8 - 89.9 psi)
Ice machine is not level Level the ice machine
Low ice capacity Water inlet valve filter screen is dirty Remove the water inlet valve and clean
the filter screen
Incoming water supply is shut off Open the water service valve
The air filter is dirty Clean the air filter
The condenser is dirty Clean the condenser
Inadequate airflow at the front of the ice
machine
Remove items blocking airflow at the front
of the ice machine
Ice thickness adjustment dial is not set
properly
Adjust the ice thickness adjustment dial

Manitowoc QM30 Series Specifications

General

Brand	Manitowoc
Model	QM30 Series
Category	Ice Maker
Language	English