Matrix CXM Troubleshooting Guide

3/16 | Version: 2 | Revision Date: 3/6/2020 | Revised by: JS Matrix CX Cycles
SOFTWARE UPDATES & CALIBRATION TOC
USB, Update, Failed, Detect
USB update appears
to have failed
FAILED
Format USB &
ensure file structure
is correct. Consider
using a different
USB.
If able, does an
adjacent machine
recognize updates
on your USB?
Yes Replace console
No
CALIBRATION
Calibration data lost
If BOTH the console
& LCB are replaced,
calibration may be
required
Refer to Training
Cycle Calibration
under Tools in
Online Remedy.
Additional Information
• Do not allow the battery to die during manual updates. Check battery status; charge if low before
attempting update.
• Automatic updates via RSCU are preferred over manual USB updates.
• If unable to navigate into software update menus, consider Touchscreen, Display, Freezing, or
Power failure.

Matrix CXM Specifications

General

Brand	Matrix
Model	CXM
Category	Fitness Equipment
Language	English