Matrix CXM Troubleshooting Guide

1/16 | Version: 2 | Revision Date: 3/6/2020 | Revised by: JS Matrix CX Cycles
Troubleshooting Guide:
CX Series Training Cycle
Prepared by:
E. de Jonge, J. Sleppy
Date:
12/18/2019
Models Affected:
2018 Training Cycles:
CXP (FC24), CXM (FC23) & CXC (FC20)
PURPOSE
Use this document to troubleshoot Matrix Indoor Training Cycles. The Console section applies to the CXP
console only; the Frame section applies to all model frames (CXC, CXM, and CXP). The intended users
are Matrix (Johnson) Customer Tech Support Representatives & Field Service Techs, but distribution is
free.
This guide is intended to be used alongside the CXP Service Manual. Refer to it for error codes and
instructions for many tasks directed here. Additional resources are available in Online Remedy
Read and understand the General Troubleshooting and Using this Guide sections before
proceeding further.
TABLE OF CONTENTS (TOC)
CXP Console
1. Software Updates & Calibration
2. Power & Battery Issues
3. Freezing/Stalling
4. Displays
5. Touch Response
6. Workouts
7. Errors (Other than ECL Errors)
8. Internet Connection & Wi-Fi
9. Bluetooth & RFID
Frame
1. Speed Errors & Resistance
2. Frame

Matrix CXM Specifications

General

Brand	Matrix
Model	CXM
Category	Fitness Equipment
Language	English