Matrix CXM Troubleshooting Guide

12/16 | Version: 2 | Revision Date: 3/6/2020 | Revised by: JS Matrix CX Cycles
SPEED & RESISTANCE TOC
Level, Watts
WATTS
User believes wattage
readout is too low
Set resistance to 6 &
pedal at 90RPM.
Wattage should read
between 170-200.
Some variation between
bikes is normal.
Check Torque
sensor, Position
sensor, all cables &
connections.
Ensure Position
Sensor is calibrated
properly in
Engineering Menu
Switch to CXM
Modein
Engineering Menu
RESISTANCE
Resistance setting
doesnt hold set level
Add a wave washer
to the resistance
setting assembly.
See Training Cycle
Frame
troubleshooting
guide.
READOUT
Resistance readout on
console doesnt change
with lever
Position Control
Board may have
been exposed to
sweat & failed.
See testing notes
below
Replace board.
PN 1000405603
Install cover as well.
PNs 1000444133 &
004336-00.
Refer to detailed
instructions in
Position Control
Board Cover service
bulletin.
Perform Spin-down
calibrationin
Service Mode-
Calibration-Spin
Down
Additional Information
• Speed Errors & Resistance Errors are rarely related to console failures without an accompanying
error code or sensor hardware failure.
• To set resistance brake level 1 position, refer to Training Cycle Frame under Troubleshooting
Guides, or section 8.4 of the Service Manual.
• To read the Position Control Board output, find the “resistance_pos” value at the bottom of the
Hardware tab in 3001 Service Mode. Reference the following information:
o ‘resistance_pos” should increase with increasing resistance.
o Resistance Lever at upper stop (minimum resistance), ‘resistance_pos’ should read
approximately 10500 – 17500.
o Resistance Lever at lower stop (maximum resistance), ‘resistance_pos’ should read
approximately 10500 greater than the minimum.
o If ‘resistance_pos’ is 0 or greater than 30000, or does not change when the Resistance
Lever is moved, check all wiring connections & cables for damage before replacing parts.

Matrix CXM Specifications

General

Brand	Matrix
Model	CXM
Category	Fitness Equipment
Language	English