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Matrix CXM Troubleshooting Guide

Matrix CXM
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13/16 | Version: 2 | Revision Date: 3/6/2020 | Revised by: JS Matrix CX Cycles
FRAME TOC
Pedal, Axle, Flywheel
VELCRO
Velcro straps on pedals
are not long enough
This is a
manufacturing
defect. Replace
straps with PN
1000441091
CLIPS
Pedal cleat clips fail
This is a
manufacturing
defect. Replace
pedals with PN
1000441505
Note:
The left pedal is left-
hand threaded. Loosen
& tighten opposite to
normal threads.
Pedal threads are
standard 9/16"-20
pitch. Commercial
pedals can be
installed if desired.
Clicking, rattling or play
felt in pedals/drivetrain/
flywheel
NOISES
Pedals
Check the pedal
crank bearing
support. Due to a
manufacturing
defect, these can
crack and loosen
Cracked parts
found?
Yes
Refer to the Drive
Axle parts
replacement
instructions.
No
Tighten all driveline
hardware. Check
drive belt tension &
idler condition.
Handlebars, seat setting
slipping under load
SLIPPING
Which setting is
slipping?
Handlebar horizontal:
1. Remove black cover under slider
2.Set the marker at 4 ¾ on the scale
3. Use 3mm allen to tighten bolt beneath
slider, ¼ turn at a time
Seat horizontal:
1. Remove bolt on bottom of slider
2. Remove the lower front slider end cap
3. Pull slider forward until 8mm nut is
visible, beneath. Tighten ¼ turn at a time
Handlebar or Seat vertical:
1. Tighten the bolt accessible just above
the lock/unlock lever using a 5mm, long-
reach ball-end allen.
Flywheel or
pedals?
Observe if the
flywheel is spinning
true should not
have perceptible
horizontal
movement or
wobble
Flywheel
Flywheel
wobbling?
No
Flywheel axle
bearings can fail
from poor fitment.
Replace axle. See
note below.
Yes
Additional Information
If directed to replace the flywheel axle, reference the following part numbers.
o CXP (FC24): 1000407507
o CXM (FC23): 1000411467
o CXC (FC20): 1000411467
Details on many of these frame failures can be found on the CX series product pages in Online
Remedy.

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Matrix CXM Specifications

General IconGeneral
BrandMatrix
ModelCXM
CategoryFitness Equipment
LanguageEnglish

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