Matrix R50 Troubleshooting Guide

16/24 | Version 18 | Revision Date: 12/28/2021 | Revised by: EM Matrix Xer & Xir Console
ERP (SLEEP MODE) TOC
Wake, Energy Saver, Light, Reboot, Power Down, Airplane Mode
Console does not
enter ErP
WON’T SLEEP
Console won
’t wake
up from ErP
WON’T WAKE
Cycle power. Ensure
software is updated
to latest version.
Ensure software is
updated to latest
version.
Disable ErP
Ensure ErP is
activated in Machine
Settings.
Console wakes from
ErP without
operation
WAKES OFTEN
Ensure software is
updated to latest
version.
Disable ErP
Is green LE D
behind “Energy
Saver” below
screen on?
No
Likely no t an ErP
failure. Consider
Power, Display, or
Touch Response
fai lures.
Yes
Still appears to be in ErP?
Console displays IO update message
and Software Install screen while the
console is in ErP
IO UPDATE
Short-term solution 1:
Use the power switch on the
fram e t o cycle pow er.
See image and notes below.
Th e R&D team is a ware of this
issue and is working on a long-
term solution.
Energy sa ver light remains on after
the console wakes up
LIGHT STAYS ON
This is related to the “IO Update”
case above. The R&D team is
aware of this issue and is
working on a long-term solution.
A window prompts the user to
power down or activate Airplane Mode.
If the user taps power down, “Shutting
down” displays, but a loading circle loops
indefinitely, and the console does not
shut down.
POWER DOWN
This is related to the “IO Update”
case above. The R&D team is
aware of this issue and is
working on a long-term solution.
Short-term solution 2:
If the issue persists, download
the console software from the
Matrix website to a USB flash
drive. Us e the “Update from
USB” option to reinstall the
console software.
If your issue persists, Click here
.

Matrix R50 Specifications

General

Brand	Matrix
Model	R50
Category	Exercise Bike
Language	English