Matrix R50 Troubleshooting Guide

24/24 | Version 18 | Revision Date: 12/28/2021 | Revised by: EM Matrix Xer & Xir Console
CHANGE LOG TOC
Ver#
Date
Author
Changes
1
4/19/19
J.Sleppy
Document created.
2
4/25/19
J.Sleppy
Multiple edits after technical review
3
4/30/19
J.Sleppy
Multiple edits to various topics
4
7/23/19
J.Sleppy
Corrected Xir Bluetooth pn. Added link to CRM SOP. Aligned with
5x & 7xe7xi guides. Many UK technical review notes
incorporated.
5
7/26/19
J.Sleppy
More technical edits & prep to publish again.
6
9/10/19
J.Sleppy
Missing Pixel added. Color tints added. Time Zone info added to
Apps topic.
7
4/21/20
J.Sleppy
AirPods pairing details added to “Bluetooth” topic.
App Failure flow on “Apps & Programs” topic updated; chart
rearranged.
8
6/15/20
R.Templeton
Added note about in-app volume controls to “Apps & Programs”
and “Entertainment/Audio” topics.
9
8/20/20
R.Templeton
Added section “Icons Indicating Connectivity”.
10
3/31/21
E.McWilliams
Added PressReader notes to “Apps & Programs”.
11
4/7/21
E.McWilliams
Added notes on connectivity icons and dual-band routers to the
“Internet Connection & Wi-Fi” topic.
12
4/29/21
E.McWilliams,
B.Kasper
Updated Master Volume notes and added Changing Volume to
the flowchart in the “Entertainment/Audio” topic.
13
7/28/21
E.McWilliams
Added notes on software version 1.5.3.9 to the “Apps &
Programs” topic and the “Internet Connection & Wi-Fi” topic.
14
9/15/21
E.McWilliams
Updates to the following topics: “Displays”, “Touch Response”,
“Workout”, “Apps & Programs”, “ErP (Sleep Mode)”, “Speed &
Resistance Errors”, and “Bluetooth”.
15
9/27/21
R.Templeton
Added Spotify sign-up issue with workarounds to “Apps &
Programs” flowchart.
16
10/18/21
E.McWilliams
Added ClimbMill-specific troubleshooting to “Errors” and “Safety
Key” topics.
17
11/15/21
E.McWilliams
Added hyperlink to the Matrix Home Fitness Support page (for
software updates).
18
12/28/21
E.McWilliams
Added new cases “IO Update”, “Light Stays On”, and “Power
Down” to the “ErP (Sleep mode)” topic.

Matrix R50 Specifications

General

Brand	Matrix
Model	R50
Category	Exercise Bike
Language	English