Matrix R50 Troubleshooting Guide

20/24 | Version 18 | Revision Date: 12/28/2021 | Revised by: EM Matrix Xer & Xir Console
ENTERTAINMENT/AUDIO TOC
Static, Whine, Quiet, Sound, Headphones, Speakers, Volume
Static hiss in
headphones or
speakers
STATIC
Replace Console
TSG-K B2 8
High-pitch whi ne i n
headphones or
speakers
WHINING
Replace Console
TSG-K B2 9
No audi o from
headphones
NO AUDIO
Verify source is
producing audio &
volume not mut ed
Replace hea dphone
boar d
Una bl e
Replace Console
TSG-K B3 0
This is a known
manufacturing issue.
This is a known
manufacturing issue.
The in-app vol ume
changes on its own
after a user sets it
VOLUME
CHANGING
The intended behavior is
for the console to
freque nt ly re set i n-app
volume to the maximum
level, s o that volume is
consistent across apps
Users should adjust the
volume us ing t he Master
Volume sl ider that
appe ars whe n they t ap
the Set ti ngs icon in t he
upper-right corner
If your issue persists, Click here
.
Additional Information
• Any adjustments made on in-app volume controls will be overridden by the console Master
Volume. (This is the console’s intended behavior.) The user can adjust the volume using the
Master Volume slider that appears when they tap the Settings icon in the upper-right corner.
• Only applicable to wired headphones.
• Also refer to Audio | Speakers
guide (Old reference, nothing better is known).

Matrix R50 Specifications

General

Brand	Matrix
Model	R50
Category	Exercise Bike
Language	English