Matrix R50 Troubleshooting Guide

22/24 | Version 18 | Revision Date: 12/28/2021 | Revised by: EM Matrix Xer & Xir Console
SPEED & RESISTANCE ERRORS TOC
Belt, Step, Level, RPM, Elevation, Lube Belt
Diff erent t han
comman de d
SPEED
ELEVATION
RESISTANCE
Troubleshoot MCB/
LCB & check for
Error Codes
Replace Console
TSG-TB34
TREADMILL
Belt doesn
’t m ove
after console
software update
This is a known
software update
bug. Software
update can change
the internal machine
type setting.
Didn’t fi x?
Restore Factory
Defaults and ensure
the correct Mac hine
Type i s c hose n.
Updat e s of tware to
la tes t vers ion.
Restore Factory
Defaults and ensure
the correct Mac hine
Type i s c hose n.
RPM
RPM readout is
incorrect
Updat e s of tware to
la tes t vers ion.
Restore Factory
Defaults and ensure
the correct Mac hine
Type i s c hose n.
LUBE BELT
Lube Belt message
displays
Lubricate the
tre admil l runni ng
belt.
Go to the console home s creen,
and then press and hold the
“Speed Up” and “Stop” buttons
for 3 to 5 seconds to rese t the
message.
If your issue persists, Click here
.
Additional Information
• Speed Errors & Resistance Errors are rarely related to console failures without an accompanying
error code. Reference MCB/LCB troubleshooting documentation or the Error Code List.
• Treadmills may be reported as “not getting up to commanded speed”. This frequently occurs as
the belt/deck friction increases as it approaches end of life. Consider replacing components.
• Treadmills may be reported as giving “Over-speed” errors. This is caused when a heavier user is
using the machine at low speed & high incline. No current solution exists, other than increase
commanded speed or decrease incline.
• A reference for MCB/LCB LED codes can be found in each model’s Service Manual.

Matrix R50 Specifications

General

Brand	Matrix
Model	R50
Category	Exercise Bike
Language	English