Matrix XIR Troubleshoot Manual

9/21 | Version 7 | Revision Date: 4/21/2020 | Revised by: JS Matrix Xer & Xir Console
APPS & PROGRAMS TOC
Fail, Hulu, Netflix, Passport, Browser
Apps dont work as
expected
Replacing the console
may improve
performance, but wont
always. If appropriate,
Replace Console
TSG-GB23
APP FAILURE
Update software to
latest version.
Restore Factory
Defaults, and ensure
the date, time, and
time zone are set
correctly.
Hulu isnt available
HULU
Hulu was removed
from 1.4 software
due to
incompatibility.
Netflix buffering &
stuttering
NETFLIX
Connect to WiFi
with speed greater
than 5MB/sec.
Passport doesnt
play correctly
PASSPORT
See Passport USB
Compatibility
Service Bulletin
Update software to
latest version.
BROWSER
Degraded browser
performance
Update software to
latest version.
Browser
performance is
improved by 1.4
software.
No better solution
exists.
Wont fix.
TSG-GB04
Wont fix.
TSG-GB06
Netflix performance
is limited by
hardware design.
Wont fix.
TSG-GB07
SPOTIFY
Unable to log in to
Spotify (Xer only)
Set app to full-
screen. The Log in
button is not visible
outside of full-
screen; this is a
hardware limitation.
YOUTUBE
App resets when
resized or performs
poorly
Use Browser to
watch YouTube.
No better solution
exists
Update software to
latest version.
Consider that poor app performance may be
caused by hardware limitations, and cant be
improved. Apps taking up to a minute to open is
considered normal, and comparison to modern
phone/tablet performance is not valid.
Cycling power regularly to clear the cache may
show marginal improvements
If your issue persists, Click here.
Additional Information
• All apps are maintained by software. If software updates don’t resolve issues, hardware failure is
indicated.
• Apps that communicate with the internet may have download speed requirements to function
properly. Ensure that the console is connected to the internet; there is presently no way to check
download speed on an Xer or Xir console.
• Hulu, WeChat, and Kindle are removed from software version 1.4 and greater due to
incompatibility with the operating system.
• Passport USB Compatibility Service Bulletin

Matrix XIR Specifications

General

Brand	Matrix
Model	XIR
Category	Music Mixer
Language	English