iv
Mercury Premier Service
Mercury evaluates the service performance of its dealers and
assigns its highest rating of "Mercury Premier" to those
demonstrating an exceptional commitment to service.
Earning a Mercury Premier Service rating means a dealer:
• Achieves a high 12 month service CSI (Customer Satisfaction
Index) score for warranty service.
• Possesses all necessary service tools, test equipment,
manuals and parts books.
• Employs at least one Certified or Master technician.
• Provides timely service for all Mercury Marine customers.
• Offers extended service hours and mobile service, when
appropriate.
• Uses, displays and stocks adequate inventory of genuine
Mercury Precision Parts.
• Offers a clean, neat shop with well organized tools and service
literature.
To Next Page
Loading...
Need help?
General