Mitel 6930 User Manual

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Mitel 6930 SIP Phone

RELEASE 6.1.0 USER GUIDE

58016547 REV00

October, 2021

Table of Contents

Default Chapter4
- Table of Contents4
Welcome12
- 6930 IP Phone12
- 6930 IP Phone Model Variants12
- 6930T IP Phone12
- 6930L IP Phone13
- 6930Lt IP Phone13
- About this Guide13
- Documentation14
  - Supporting Documentation14
- Phone Features14
- Requirements15
- Installation and Setup15
IP Phone Keys16
- Key Panel16
- Key Description17
- Dialpad Keys18
- E.164 Support19
Getting Started20
- Plugging in and Starting the Phone20
  - Network Connected/Network Disconnected22
- Voice Services23
- UI Overview25
- UI Navigation31
Methods of Customizing Your Phone33
- Phone Options through the IP Phone UI33
  - Using the IP Phone UI35
  - Log Issue Key35
- Phone Options through the Mitel Web UI35
  - Using the Mitel Web UI36
Phone Status40
- Phone Status through IP Phone UI40
- Finding Your Phone's IP Address42
- Phone Status through the Mitel Web UI43
  - SIP Account Status44
Customizing Your Phone45
- Language45
- Time and Date55
- Directory61
- Lock63
- Bluetooth67
- Diagnostics75
  - Audio Diagnostics75
- Audio76
- Display86
  - Home Screen Settings86
  - Brightness Settings88
- Dialing89
  - Live Dialpad89
  - Speed Dial Edit90
- Restart90
  - Restarting Your Phone Using the IP Phone UI91
  - Restarting Your Phone Using the Mitel Web UI91
- Emergency Dial Plan91
  - Defining an Emergency Dial Plan Using the Mitel Web UI92
Configuring Softkeys93
- State-Based Softkeys96
- Softkey Display Behavior97
- Line Key98
  - Configuring a Line Key Using the Mitel Web UI99
- Speed Dial Key99
  - Speed Dial Prefix99
  - Press-And-Hold to Create a Speed Dial (Applicable to Softkeys, Dialpad Keys, Ex-Pansion Module Keys)100
  - Creating a Speed Dial Key Using the Speed Dial Edit Option101
  - Creating a Speed Dial Softkey Using the Mitel Web UI102
  - Creating Dialpad Speed Dial Keys Using the Mitel Web UI103
  - Press-And-Hold to Edit a Speed Dial103
- Do Not Disturb (DND) Key104
  - Configuring a DND Keyusing the Mitel Web UI104
- Mobile Key104
  - Configuring a Mobile Keyusing the Mitel Web UI106
- Busy Lamp Field (BLF) Key106
  - Configuring a BLF Key Using the Mitel Web UI108
- Blf/List Key108
  - Configuring a Blf/List Key Using the Mitel Web UI109
  - Configuring Xmpp Avatar111
- XML Key111
  - Configuring an XML Key Using the Mitel Web UI y112
  - Accessing the XML Service Using the IP Phone UI112
- Flash Key113
  - Configuring a Flash Key Using the Mitel Web UI113
- Sprecode Key113
  - Configuring a Sprecode Key Using the Mitel Web UI114
- Park/Pickup Keys114
  - Configuring Park/Pickup Keys Using the Mitel Web UI115
- Call Forward Key116
  - Configuring a Call Forward Key Using the Mitel Web UI117
- Blf/Xfer117
  - Blf/Xfer Key Requirements and Functionality117
  - Configuring a Blf/Xfer Key Using the Mitel Web UI118
- Speed Dial/Xfer119
  - Speed Dial/Xfer Key Requirements and Functionality119
  - Configuring a Speed Dial/Xfer Key Using the Mitel Web UI119
- Speed Dial/Conf120
  - Configuring a Speed Dial/Conf Key Using the Mitel Web UI121
- Speed Dial/Mwi121
  - Configuring a Speed Dial/Mwi Key Using the Mitel Web UI122
- Directory Key123
  - Configuring a Directory Key Using the Mitel Web UI124
- Received Callers List Key125
  - Configuring a Received Callers List Key Using the Mitel Web UI125
- Outgoing Redial Key126
  - Configuring a Outgoing Redial Key Using the Mitel Web UI127
- Conference Key127
  - Configuring a Conference Key Using the Mitel Web UI128
- Transfer Key128
  - Configuring a Transfer Key Using the Mitel Web UI129
- Intercom Key129
  - Configuring an Intercom Key Using the Mitel Web UI130
- Phone Lock Key130
  - Configuring a Phone Lock Key131
- Paging Key131
  - Configuring a Paging Key Using the Mitel Web UI132
  - Using the Paging Key133
- Discreet Ringing Key133
  - Configuring a Discreet Ringing Key133
- Call History Key134
  - Configuring a Call History Key Using the Mitel Web UI134
- Empty Key135
  - Configuring an Empty Key Using the Mitel Web UI135
- None Key135
  - Deleting a Key's Function Using the Mitel Web UI136
Making Calls137
- Dialing a Number137
- Pre-Dialing a Number137
- Using Handsfree Speakerphone138
- Using a Headset138
  - Volume Controls for the Headset Microphone139
  - Making and Receiving Calls Using a Headset139
- Using Intercom Functionality139
  - Using the Icom Key139
- Outgoing Redial List140
Mute146
Receiving Calls147
- Answering an Incoming Call147
- Deflecting an Incoming Call148
- Sending an Incoming Call to Voicemail148
Handling Calls149
- Placing a Call on Hold149
- Transferring Calls150
- Conferencing Calls154
  - Local Conferencing155
  - Ending a Conference and Transferring Remaining Parties157
- Ending Calls158
Managing Calls159
- Directory159
- Received Callers List171
- Voicemail177
- DND and Call Forward179
- Mobilelink190
- Pclink for 6930 IP Phone203
Additional Features211
- Display DTMF Digits211
  - Configuring Display of DTMF Digits211
- Play Call Waiting Tone212
  - Configuring Call Waiting Tone212
- Stuttered Dial Tone212
  - Configuring Stuttered Dial Tone213
- XML Beep Support213
  - Configuring XML Beep Support214
- Status Scroll Delay214
  - Configuring Status Scroll Delay215
- Switch UI Focus to Ringing Line215
  - Configuring Switch Focus to Ringing Line216
- Call Hold Reminder During Active Calls216
  - Configuring Call Hold Reminder During Active Calls217
- Call Hold Reminder (on Single Hold)217
  - Configuring Call Hold Reminder218
- Call Waiting Tone Period218
  - Configuring Call Waiting Tone Period219
- Preferred Line and Preferred Line Timeout219
  - Configuring Preferred Line and Preferred Line Timeout221
- Goodbye Key Cancels Incoming Calls221
  - Configuring Goodbye Key to Cancel Incoming Calls222
- Message Waiting Indicator222
  - Configuring Message Waiting Indicator223
- Incoming Intercom Call Features223
- Group RTP Paging225
  - Configuring Group RTP Paging225
- Shared Call Appearance (SCA) Call Bridging226
  - Keys States and Led/Button Behavior226
  - SCA Voicemail Indicators228
- Star Codes228
- Other Features228
Model M695 Expansion Module229
- Using the Expansion Modules230
  - Press-And-Hold to Create a Speed Dial Key230
Mitel Integrated DECT Headset231
- Features231
- Using the Headset232
- Charging the Headset232
- Upgrading the Headset232
- Checking the Battery Level, Firmware Version and Power/Bandwidth of the Headset233
- Checking the Power/Bandwidth of the Headset233
  - LED Status233
- Replacing the Headset234
Mitel Wireless LAN Adapter235
- Installing and Configuring a WLAN Adapter236
Troubleshooting Solutions238
- Why Is My Display Blank238
- Why Is My Speakerphone Not Working238
- Why Can't I Get a Dial Tone238
- Why Doesn't My Phone Ring238
- Why Is the Light Not Coming on with a New Voicemail Message238
- Why Is My Handset Not Working239
- How Do I Find the IP Address of My Phone239
- Why Does My Phone Display the no Service Message239
- How Do I Change My User Password239
- Why Does My Phone Display Bad Encrypted Config239
- How Do I Restart the IP Phone239
- How Do I Lock My Phone239
Appendix A - Time Zone Codes240
Limited Warranty245
- After Warranty Service245
- Warranty Repair Services245
- Exclusions245

Other manuals for Mitel 6930

Quick Reference Guide21 pages

Quick User Guide6 pages

Quick Start Guide9 pages

Installation Guide8 pages

Questions and Answers:

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Mitel 6930 Specifications

General

Resolution	480 x 272 pixels
USB Headset Support	Yes
Protocols	SIP
Display	4.3-inch color display
Connectivity	Bluetooth
Audio	Full-duplex speakerphone
Bluetooth	Bluetooth 4.1
Headset Port	Yes
Supported Codecs	G.711, G.729, G.722
Weight	0.9 kg
Expansion	Optional expansion modules
Power	PoE (802.3af) or AC adapter

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