What to do if...
You can’t switch your phone on Check the battery. Is it charged, properly fitted and are the contacts clean and dry? See ‘Important Battery
Information’.
You can’t make calls Check the antenna. Is it fully extended?
Check the signal strength meter in the display. If the signal is weak, move to an open space or, if you are in
a building, move closer to a window.
Check the Network Selection settings. Try Manual Selection, or try another network. See ‘Network Search’.
Check your Operator coverage map.
Is Restricted displayed? Check the Call Barring and Fixed Dialling settings.
Has the call charge limit been reached? Use your PIN2 code to reset the limit or contact your Service
Provider. See ‘Set Total Charge Limit’.
Has a new SIM card been inserted? Check that no new restrictions have been imposed.
You can’t receive calls Check the antenna. Is it fully extended?
Check the signal strength meter in the display. If the signal is weak, move to an open space or, if you are in
a building, move closer to a window.
Check the Call Diversion and Call Barring settings.
Check the Ringer and VibraCall settings. If both are off, there is no audible alert. See ‘Ring or Vibrate’.
Your phone won’t unlock Have you inserted a new SIM card? Enter the new PIN code. See ‘Entering Your SIM Card PIN Code’.
Do you have a replacement phone? Enter the default phone unlock code - 1234.
Have you forgotten the unlock code? Press M to change the unlock code (you will need your security
code).
Your PIN is blocked Enter the PIN unblocking code supplied with your SIM card (see ‘Unblocking Your Phone’).
Your PIN2 is blocked Enter the PIN2 unblocking code supplied with your SIM card (see ‘Change SIM PIN2 Code’).
Your SIM card won’t work Is the card inserted the right way round? See ‘SIM Card Insertion’.
Is the gold chip visibly damaged or scratched? Return the card to your Service Provider.
Check the SIM contacts. If they are dirty, clean them with an antistatic cloth.
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