10
• No matter who your service provider is, check Comcast
XFINITY’s Internet Minimum System Recommendations here:
https://www.xfinity.com/support/internet/requirements-
to-run-xfinity-internet-service/
• If you get good speed when a computer is plugged into the
modem, you may have a router problem.
• Some video streaming services get bottlenecked, especially
at busy times like after dinner. See whether you have the
speed problem at less busy times.
• Try connecting your cable modem nearer to where the
coaxial cable comes into your home. This lets you see
whether your home’s cabling is a problem.
• If you’re using a splitter with your cable modem, try the cable
modem without the splitter to see if that helps. If it does, you
may need to get a better splitter, one with a top frequency of
at least 1000 MHz.
• To take full advantage of the 2.5GE Ethernet port on your
MB8611, make sure the computer or router you connect to
also supports 2.5GE. Your MB8611’s 2.5GE port will also
connect to lower speed 1000BT or 1GE Ethernet ports. See
www.motorolanetwork.com/31
What if I'm told that my cable modem isn't approved for
my cable modem service?
That’s probably not true. Leading cable service providers
have a list of certified cable modems, and you can check the
list for your service provider. You can also find information
about certifications at www.motorolanetwork.com/services
Do you have any other questions? We have lots more
information at www.motorolanetwork.com/mentor
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