Troubleshooting 7
3. Complain Record Form
Complain Record Form
Request No.: Date:
Installation Date: Service Date:
Customer Information
Name Telephone No.
Home Address
Email
Product Information
Indoor Unit Model Outdoor Unit Model
Serial No. of indoor unit
Serial No. of outdoor unit
Working Mode □Cooling □Heating □Fan only □Dry
Setting temperature °C / °F Fan speed
□Turbo □High □Medium
□Low □Auto
Temperature of air inlet °C / °F
Temperature of air
outlet
°C / °F
Installation / Condition Information
Indoor temperature °C / °F Indoor humidity %RH
Outdoor temperature °C / °F Outdoor humidity %RH
Length of Connecting pipe Pipe diameter Gas pipe: Liquid pipe:
Length of Wiring wire diameter
System Running Pressure MPa or Bar or PSI
Room size (L*W*H)
Photo of Installation of
Indoor unit
(Photo #1)
Photo of Installation
of Outdoor unit
(Photo #2)
Failure Description
Error Code of Indoor unit
Code of Outdoor
PCB
Unit does not start
Remote control does not work
Indoor display shows nothing
No cooling or heating at all
Less cooling or heating
Unit starts but stops shortly
High noise
High vibration
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