Troubleshooting
Before sending the motherboard for RMA
repair, try to go over troubleshooting
guide first to see if your got similar
symptoms as mentioned below.
The power is not on.
● Connect the AC power cord to an
electrical outlet securely.
● Check if all ATX power connectors
like JPWR1~2 is connected from the
power supply to the motherboard?
● Some power supply units have a
power button on the rear side, make
sure the button is turned on.
● Check if the power switch cable
is connected to JFP1 pin header
properly.
● Verify the Clear CMOS jumper JBAT1
is set to Keep DATA.
● Test with another known working
power supply of equal or greater
wattage.
The power is on, but no signal to
monitor
● Connect the monitor power cord to a
electrical outlet securely.
● Make sure the monitor is turned on.
● Select different inputs on the monitor.
● If 3 long beeps are heard, remove all
memory modules and try to install only
one memory module in the DIMM2 slot
first and then restart the computer.
● If 1 long 2 short beeps are heard,
remove and reinstall the graphics card
and then restart the computer.
● Test with another known working
graphics card.
The computer does not boot after
updating the BIOS
● Clear the CMOS.
● Use the secondary BIOS to bootup
the system (Only for motherboard with
Dual BIOS)
Lost BIOS password
● Clear the CMOS, but that will cause
you to lose all customized settings in
the BIOS.
There is no audio
● Adjust the volume.
● Connect the speakers/headphones to
audio ports on the motherboard rear
IO panel.
● Remove secondary speakers/
headphones, HDMI cables, USB audio
devices.
● Test with another known working
speaker or headphone.
There is no network
● Make sure the network chipset driver
has been installed.
● Verify if the network cable is properly
connected and make sure the LAN port
LEDs are properly illuminated.
● Verify your TCP/IP settings.
● Restart or reset your router.
● Test with another known working LAN
cable.
The USB device is not working
● Make sure your USB drive driver has
been installed.
● Verify if USB device is listed in
Windows
®
Device Manager.
● Connect the USB device to other USB
port on the motherboard rear IO panel.
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