MSI Z390-A PRO User Manual

74
Troubleshooting
Troubleshooting
Before sending the motherboard for RMA
repair, try to go over troubleshooting
guide first to see if your got similar
symptoms as mentioned below.
The power is not on.
y Connect the AC power cord to an
electrical outlet securely.
y Check if all ATX power connectors
like ATX_PWR1, CPU_PWR1 are
connected from the power supply to the
motherboard?
y Some power supply units have a power
button on the rear side, make sure the
button is turned on.
y Check if the power switch cable is
connected to JFP1 pin header properly.
y Verify the Clear CMOS jumper JBAT1 is
set to Keep DATA.
y Test with another known working power
supply of equal or greater wattage.
The power is on, but no signal to
monitor
y Connect the monitor power cord to a
electrical outlet securely.
y Make sure the monitor is turned on.
y Select different inputs on the monitor.
y If 3 long beeps are heard, remove all
memory modules and try to install only
one memory module in the DIMMA2 slot
first and then restart the computer.
y If 1 long 2 short beeps are heard,
remove and reinstall the graphics card
and then restart the computer.
y Test with another known working
graphics card.
The computer does not boot after
updating the BIOS
y Clear the CMOS.
y Use the secondary BIOS to bootup the
system (Only for motherboard with Dual
BIOS)
Lost BIOS password
y Clear the CMOS, but that will cause
you to lose all customized settings in the
BIOS.
There is no audio
y Adjust the volume.
y Connect the speakers/headphones to
audio ports on the motherboard rear IO
panel.
y Remove secondary speakers/
headphones, HDMI cables, USB audio
devices.
y Test with another known working
speaker or headphone.
There is no network
y Make sure the network chipset driver
has been installed.
y Verify if the network cable is properly
connected and make sure the LAN port
LEDs are properly illuminated.
y Verify your TCP/IP settings.
y Restart or reset your router.
y Test with another known working LAN
cable.
The USB device is not working
y Make sure your USB drive driver has
been installed.
y Verify if USB device is listed in
Windows
®
Device Manager.
y Connect the USB device to other USB
port on the motherboard rear IO panel.

MSI Z390-A PRO Specifications

General

Processor socket	LGA 1151 (Socket H4)
Processor manufacturer	Intel
Compatible processor series	Intel Celeron, Intel Core i3, Intel Core i5, Intel Core i7, Intel Pentium
Audio chip	Realtek ALC892 / Realtek ALC897
Component for	PC
Motherboard chipset	Intel Z390
Audio output channels	7.1 channels
Motherboard form factor	ATX
Windows operating systems supported	Windows 10
Memory channels	Dual-channel
Memory slots type	DIMM
Unbuffered memory	Yes
Number of memory slots	4
Supported memory types	DDR4-SDRAM
Maximum internal memory	64 GB
Supported memory clock speeds	2133, 2400, 2666, 2800, 3000, 3200, 3300, 3333, 3400, 3466, 3600, 3733, 3866, 4000, 4133, 4200, 4266, 4300, 4400 MHz
Supported memory module capacities	16GB
Number of M.2 (M) slots	1
PCI Express x16 (Gen 3.x) slots	2
RAID levels	0, 1, 5, 10
Supported storage drive types	HDD & SSD
Supported storage drive interfaces	SATA
DirectX version	12.0
Maximum resolution	4096 x 2304 pixels
Parallel processing technology support	2-Way CrossFireX
Number of SATA III connectors	6
USB 3.2 Gen 2 (3.1 Gen 2) connectors	0
BIOS type	UEFI AMI
USB 2.0 ports quantity	USB 2.0 ports have a data transmission speed of 480 Mbps, and are backwards compatible with USB 1.1 ports. You can connect all kinds of peripheral devices to them.
Wi-Fi	No
LAN controller	Intel® I219-V
Ethernet interface type	Gigabit Ethernet
Harmonized System (HS) code	84733020

Weight and Dimensions

Depth	305 mm
Width	244 mm