Troubleshooting FAQ
Sometimes my Neato Robot spins in circles. Is everything okay?
Most likely the wall sensors are blocked. Take a clean, soft cloth or a cotton swab to wipe the
sensors on the side on the robot.
We recommend cleaning all sensors regularly: how often depends on the amount of dirt and
debris in your home. For example, if you have pets, we recommend cleaning the sensors once a
month.
What if the Neato Robot accidentally comes off the charging base?
If accidentally knocked off of its charge base the robot will try to reconnect. If it doesn’t make a
successful connection, place it on its charge base.
Is it normal that my robot occasionally blinks “charging” even when it’s unused and fully
charged?
The unit blinks green when charging.
As it sits on the charger, the robot is consuming a little power in its standby state. When the
battery drops enough, charging resumes for a brief time to top the battery back up, again
flashing the LED.
Neato Robot won’t return to charge base or gives error “Cleaning suspended while charging”
in middle of room
Behaviors
· The robot won’t return to its charge base
· Erratic behavior (won’t clean the entire room)
· Gives the message “Cleaning suspended while charging” when it’s not connected to the
charge base
Troubleshooting
1. Make sure your robot is not on the charge base
2. Shut down the robot by going to MENU > Support > ShutDown
3. If the robot gives the error message “I can’t shut down while I am connected to power”
please contact Neato Customer Care
Sometimes my Neato Robot makes a loud noise. What does this mean?
Hair wrapped around the brush bearings sometimes causes the robot to make a high pitched
sound. See below for instructions on how to clear the bearings.
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