TROUBLESHOOTING
GUIDE
Unit doesn’t turn on.
• Make sure unit is plugged in.
• Display will read “--” once connected to power.
• Insert and rotate cup clockwise in base until it clicks. Programs will illuminate indicating that
your blender is ready for use.
Unit doesn’t turn off.
• Remove cup from base by rotating it counterclockwise and lifting it up. Display should turn off.
Unplug the power cord from the outlet.
Lid/Pro Extractor Blades
®
Assembly is hard to assemble.
• Set the cup on a level surface. Carefully place the lid or Pro Extractor Blades Assembly on the
top of the cup and align the threads so the lid/Pro Extractor Blades Assembly sits flat on the
cup. Twist clockwise until you have a tight seal.
Food is not evenly chopped.
• For best results when chopping, cut pieces down to even sizes and do no overfill the Nutri
Bowl
™
.
Doesn’t mix well; ingredients get stuck.
• Using the Auto-iQ
™
programs is the easiest way to achieve great results. The pulses and
pauses allow the ingredients to settle toward the Pro Extractor Blades Assembly. If ingredients
are routinely getting stuck, adding some liquid will usually help.
• When filling the cup, start with fresh fruit or veggies, then leafy greens or herbs. Next add
liquids or yogurt, then seeds, powders, or nut butters. Finally, add ice or frozen ingredients.
Unit moves on counter while blending.
• Make sure the counter and the suction feet of the unit are clean and dry.
Unit is difficult to remove from counter for storage.
• Tip unit forward from the back to disengage the suction feet.
WARNING: To reduce the risk of shock and unintended operation, turn
power off and unplug unit before troubleshooting.
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