Solving Problems with Printing Quality7-26
Image
defects.
The print head win-
dow is dirty.
Clean the print head window.
A toner cartridge may
be leaking.
Remove the toner cartridges and
check for damage. If it is damaged,
replace it.
A toner cartridge may
be defective.
Remove the toner cartridge with the
color causing the abnormal image.
Replace it with a new toner cartridge.
The imaging cartridge
is defective.
Remove the imaging cartridge and
check for damage. If it is damaged,
replace it.
Lateral lines
or bands
appear on
image.
The printer is not
level.
Place the printer on a flat, hard, level
surface.
The media path is
dirty with toner.
Print several sheets and the excess
toner should disappear.
One or more of the
toner cartridges may
be defective.
Remove the toner cartridges and
check for damage. If it is damaged,
replace it.
The imaging cartridge
is defective.
Remove the imaging cartridge and
check for damage. If it is damaged,
replace it.
Colors look
drastically
wrong.
One or more of the
toner cartridges are
defective.
Remove the toner cartridges and verify
that the toner is distributed evenly on
each cartridge roller, and reinstall the
toner cartridges.
Colors are
not register
-
ing properly;
colors are
mixed or
have page-
to-page vari-
ation.
The imaging cartridge
is not correctly
seated.
Remove the imaging cartridge and
reinstall it.
One or more of the
toner cartridges may
be defective.
Remove the toner cartridges and
check for damage. If it is damaged,
replace it.
The media is moist
from humidity.
Remove the moist media and replace it
with new, dry media.
Symptom Cause Solution
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