Category Problem Tip
Power No power • Ensure that the AC outlet supplies the proper
voltage. Plug another electrical appliance into
the AC outlet to ensure that the AC outlet
operates normally.
• If a power failure occurs, unplug the AC power
cord for 1 minute to allow the unit to reset itself.
Slow start up Your TV takes a long
time to start up when
you turn it on.
• When powering off the TV into Low Power Standby,
there will be a longer load time when powering it
back on.
• Press and hold the
(POWER) button for 1
second or more to go into Low Power Standby.
Power consumption in this mode will be reduced
(≤0.5 W).
• Pressing the
(POWER) button for less than 1
second will put the TV into Quick Start Standby,
which will have a quicker boot time when
powering back on.
Power consumption in this mode will be slightly
higher. For more details, please visit
www.philips.com/support
Remote Remote buttons are
not functional.
• Re-insert or replace the AAA batteries with their
polarities (+/–) as indicated on the remote battery
area.
The Google Assistant
button on your remote
doesn't work
• Make sure the remote is connected to the TV via
Bluetooth. Google Assistant uses Bluetooth to
create a safe connection between the remote and
TV. (See step “7 Connecting your devices” in the
previous page)
• Make sure Google Assistant feature was activated
during initial installation. To check this, go to
Settings > Device Preferences > Google Assistant
> Accounts to see if you are logged into an active
account.
Network Cannot connect the
network.
• Check if your router and/or modem is properly
connected.
• Check if the Ethernet cable connection between
the TV and your router or modem is properly
secured.
• Power cycle the router and/or modem.
• Check your network settings.
Slow Data Connection
or buffering.
• Check the settings between your router and ISP
modem or gateway (if applicable).
• Connect to a stable wireless connection from home
wireless or wired network.
• The use of mobile hot spots or public wireless
connections is not recommended.
Performance Remote response is
delayed or sluggish
during initial use.
• Your television is automatically, downloading and
installing the latest applications, for the best user
experience.
• During this time, you may experience a delayed
response from your remote. Upon successful
installation, your remote will operate normally.
9 Troubleshooting
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