Category Problem Tip
Power No power • Ensure that the AC outlet supplies the proper
voltage. Plug another electrical appliance into
the AC outlet to ensure that the AC outlet operates
normally.
• If a power failure occurs, unplug the AC power cord
for 1 minute to allow the unit to reset itself.
Slow start up Your TV takes a long
time to start up when
you turn it on.
• When powering off the TV into Low Power Standby,
there will be a longer load time when powering it
back on.
• Press and hold the
(POWER) for 1 second
or more to go into Low Power Standby. Power
consumption in this mode will be reduced (≤0.5 W).
• Pressing the
(POWER) for less than
1 second will put the TV into Quick Start Standby,
which will have a quicker boot time when powering
back on.
Power consumption in this mode will be slightly
higher. For more details, please visit
www.philips.com/support
Remote Remote buttons are
not functional.
• Re-insert or replace the AAA batteries with their
polarities (+/–) as indicated on the remote battery
area.
The Google Assistant
button on your remote
doesn't work
• Make sure the remote is connected to the TV via
Bluetooth. Google Assistant uses Bluetooth to create
a safe connection between the remote and TV.
(See step “7 Connecting your devices” in the previous
page)
• Make sure Google Assistant feature was activated
during initial installation. To check this, go to
Settings > Accounts & sign-in > select Google TV
account > Google Assistant to see if you are logged
into an active account.
Network Cannot connect to
the Wi-Fi network.
• Check if your router and/or modem is properly
connected.
• Check if the Ethernet cable connection between the
TV and your router or modem is properly secured.
• Power cycle the router and/or modem.
• Check your network settings.
Slow data connection
or buffering.
• Check the settings between your router and ISP modem
or gateway (if applicable).
• Connect to a stable wireless connection from home
wireless or wired network.
• The use of mobile hot spots or public wireless
connections is not recommended.
9 Troubleshooting
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