8 Frequently
asked
questions
My Bluetooth headphone does not turn
on.
The battery level is low. Charge the
headphone.
I cannot pair my Bluetooth headphone
with my Bluetooth device.
The Bluetooth is disabled. Enable the
Bluetooth feature on your Bluetooth
device and turn on the Bluetooth device
before you turn on the headphone.
How to reset pairing.
Press and hold both Power + ANC button
for 3s, the LED lights up blue and then
goes o.
I hear but cannot control music on my
Bluetooth device (e.g. play/pause/skip
forward/backward).
Make sure the Bluetooth audio source
supports AVRCP (see ‘Technical data’ on
page 8).
The volume level of the headphone is too
low.
Some Bluetooth devices cannot link the
volume level with the headphone through
volume sync. In this case, you have to
adjust the volume on your Bluetooth
device independently to achieve an
appropriate volume level.
The Bluetooth device cannot nd the
headphone.
• The headphone may be connected to
a previously paired device. Turn o
the connected device or move it out
of range.
• Pairing may have been reset or the
headphone has been previously
paired with another device. Pair the
headphone with the Bluetooth device
again as described in the user manual.
(see ‘Pair the headphone with your
Bluetooth device at the rst time’ on
page 6).
My Bluetooth headphone is connected to
a Bluetooth stereo enabled mobile phone,
but music only plays on the mobile phone
speaker.
Refer to the user manual of your mobile
phone. Select to listen to music through
the headphone.
The audio quality is poor and crackling
noise can be heard.
• The Bluetooth device is out of range.
Reduce the distance between your
headphone and Bluetooth device, or
remove obstacles between them.
• Charge your headphone.
For further support, visit www.philips.com/support.
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