Name: Polycom Poly Trio C60
Brand: Polycom
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USER GUIDE

UC Software 7.0.0 | December 2020 | 3725-49138-004A

Poly Trio C60

UC Software 7.0.0

Getting Help

For more information about installing, configuring, and

administering Poly/Polycom products or services, go to

Polycom Support.

Plantronics, Inc. (Poly — formerly Plantronics and Polycom)

345 Encinal Street

Santa Cruz, California

95060

design, and the Poly logo are trademarks of Plantronics, Inc.

All other trademarks are the property of their respective

owners.

Table of Contents2
Before You Begin7
Audience, Purpose, and Required Skills7
Related Poly and Partner Resources7
Getting Started8
Product Overview of Poly Trio C60 Systems8
Poly Trio C60 System8
Navigating Poly Trio C60 Phones10
Accessing Screens on the Poly Trio C60 System10
Icons and Status Indicators15
Entering Information Using the Onscreen Keyboard16
Change the Keyboard Layout16
Accessibility Features16
Users Who Are Deaf or Hard of Hearing16
Users with Limited Mobility17
Users Who Are Blind, Have Low Vision, or Have Limited Vision17
Logging in to and Locking the System19
Logging in to Your Poly Trio C60 Phone19
Locking Your Poly Trio C60 Phone20
Audio Calls22
Placing Audio Calls22
Place an Audio Call22
Place an International Call23
Place a Call from Recent Calls23
Call a Favorite23
Place a Call over Bluetooth23
Place a Call from a Locked Phone24
Redial a Number24
Calling Contacts from Directories24
Call a Contact from a Directory24
Call a Contact from a Directory Search24
Placing Intercom Calls25
Place an Intercom Call25
Place an Intercom Call During a Call25
Answering Audio Calls26
Answer an Incoming Call26
Answer a Call When in a Call26
Answer Calls Automatically26
Answer a Call on a Locked Phone27
Answer an Intercom Call27
Decline an Incoming Call27
End an Audio Call27
Holding and Resuming Calls28
Hold a Call28
Resume a Call28
Transferring Calls28
Choose a Default Transfer Type28
Transfer a Call Using Blind Transfer28
Transfer a Call Using Consultative Transfer29
Cancel a Transfer29
Forwarding Incoming Calls to a Contact29
Forward an Incoming Call to a Contact29
Forward All Incoming Calls to a Contact29
Disable Call Forwarding30
Rejecting Calls with Do Not Disturb30
Enable Do Not Disturb30
Disable Do Not Disturb31
Managing Multiple Calls31
Manage a Call from the Calls Screen31
Mute the Microphones31
Unmute the Microphones32
Call Application Switching Methods32
Select an Available Call Application32
Cycle through Call Applications32
Conference Calls33
Initiate a Conference Call33
Merge Calls into a Conference Call33
Add Participants to a Conference Call34
End a Conference Call34
Hold a Conference Call34
Resume a Conference Call34
Mute a Conference Participant34
Remove a Conference Participant35
Recording Audio Calls36
Guidelines When Recording Calls36
Record a Call37
Pause a Recording37
Resume a Recording37
Stop Recording37
Browse Recorded Calls38
Play a Recorded Call38
Pause and Resume Played Recordings38
Stop Playing a Recording39
Rename a Recording39
Delete a Recording39
Using the Calendar40
Open the Calendar40
View Meeting Details41
Meeting Reminders41
Choose a Meeting Reminder Type42
Choose a Meeting Alert Tone42
Disable Meeting Reminders42
Joining Calendar Meetings43
Join a Meeting from the Calendar43
Join a Meeting from a Meeting Reminder43
Join a Meeting with an Alternate Number43
Call Lists and Directories44
Recent Calls44
View Recent Calls44
Edit a Recent Call Entry44
Save a Recent Contact45
Delete a Recent Call Entry45
Local Directory45
Search for a Local Directory Contact45
Add a Contact to the Local Directory45
View Contact Details46
Update a Local Directory Contact's Information46
Delete a Local Directory Contact46
Local Directory Favorites46
Add Favorites46
Remove a Favorite47
Corporate Directory47
Search the Corporate Directory47
Perform an Advanced Search of the Corporate Directory47
Add Corporate Directory Contacts to the Local Directory47
Searching the Broadsoft Directory48
Search the Broadsoft Directory48
Perform an Advanced Search of the Broadsoft Directory48
Add Broadsoft Contacts to the Local Directory49
Voicemail and Pages50
Access Voicemail Messages50
Receiving Messages with Group Paging50
Listen to a Page During an Active Call51
Receiving Pages When Not in an Active Call51
Connecting Bluetooth and USB Devices52
Connecting Devices Using Bluetooth52
Make the System Visible to Nearby Bluetooth Devices52
Connect a Bluetooth Device53
Play Audio from a Bluetooth Device53
Connecting a Device Using a USB Cable53
Minimum Hardware and Software Laptop Requirements54
Connect a USB Device or Laptop54
Setting Your Phone as the Audio Device54
Poly Trio C60 Phone Settings55
Password Required to Access Basic Settings55
Time and Date Display55
Change the Time and Date Format55
Disable the Time and Date Display56
Set the System Language56
Backlight Intensity and Timeout56
Set the Backlight Intensity56
Set the Backlight Timeout57
Enable or Disable Number Formatting57
Power Saving Mode57
Change Your Office Hours for Power Saving Mode58
Change Idle Timeouts for Power Saving Mode58
Change User Detection for Power Saving Mode58
Set a Ringtone for Incoming Calls59
Maintaining Your Phone60
Update the Phone's Configuration60
Clean the Touchscreen60
Troubleshooting61
Investigate Warnings61
Missing Calendar and Meeting Notifications61
Poor Audio Quality with External Microphones62
Call Audio from Bluetooth-Connected Phones Doesn't Come through System62
Speakers62
Using an Approved Power Source63
Test the Hardware63
Set Log Levels63
Reboot Your Phone64
Reset the Phone to Factory Defaults64

Polycom Poly Trio C60 User Manual

Table of Contents

Questions and Answers:

Polycom Poly Trio C60 Specifications

Related product manuals

Brand	Polycom
Model	Poly Trio C60
Category	Conference Phone
Language	English