TROUBLE-SHOOTING
Most treadmill problems can be solved by following the simple steps below. Find the symptom that ap-
plies to your treadmill and follow the steps listed. If further assistance is needed, please call our
Customer Service Department at 1-888-936-4266, Mon.–Fri., 8 a.m.–6:30 p.m. EST (excluding holidays).
PROBLEM: The power does not turn on
SOLUTION:
a. Make sure that the power cord is plugged into a surge protector, and that the surge protector is
plugged into a properly grounded outlet. (See HOW TO PLUG IN THE POWER CORD on page
8.) Use only a CUL-listed surge protector, rated at 15 amps, with a 14-gauge cord of five feet or
less in length. Important: The treadmill is not compatible with GFCI-equipped outlets.
b. After the power cord has been plugged in, make sure that the key is fully inserted into the console.
c. Check the circuit breaker located on the treadmill
near the power cord. If the switch protrudes as
shown, the circuit breaker has tripped. To reset the
circuit breaker, wait for five minutes and then press
the switch back in.
d. Check the on/off switch located on the treadmill
near the power cord. The switch must be in the on
position.
PROBLEM: The power turns off during use
SOLUTION:
a. Check the circuit breaker located on the treadmill frame near the power cord (see c. above). If the
circuit breaker has tripped, wait for five minutes and then press the switch back in.
b. Make sure that the power cord is plugged in.
c. Remove the key from the console. Reinsert the key fully into the console.
d. Make sure that the on/off switch is in the on position.
e. If the treadmill still will not run, please call our Customer Service Department, toll-free.
PROBLEM: The displays of the console do not function properly
SOLUTION:
a. Remove the key from the console and unplug the
power cord. Remove the screws from the hood and
carefully remove the hood. Locate the Reed Switch
(21) and the Magnet (43) on the left side of the Pulley
(42). Turn the Pulley until the Magnet is aligned with
the Reed Switch.
Make sure that the gap between
the Magnet and the Reed Switch is about 1/8”. If
necessary, loosen the Reed Switch Screw (76) and
move the Reed Switch slightly. Retighten the Screw.
Re-attach the hood, and run the treadmill for a few
minutes to check for a correct speed reading.
PROBLEM: The pulse display on the console does not function properly
SOLUTION:
a. Wash your hands prior to using the pulse sensor. Clean the sensor with a damp cloth and mild
detergent.
b. Make sure that there is not a bright light or direct sunlight shining directly on the pulse sensor.
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