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Quadra-Fire • EXCURSION-I, EXCURSION-II, EXCURSION-III Owner’s Manual • 2538-981 Rev. B • 2/19
5
Frequently Asked Questions and Troubleshooting
A. Frequently Asked Questions
ISSUE SOLUTIONS
Condensation on the glass
This is a result of gas combustion and temperature variations. As the appliance warms, this
condensation will disappear.
Blue ames
This is a result of normal operation and the ames will begin to yellow as the appliance is al-
lowed to burn for 20 to 40 minutes.
Odor from appliance
When rst operated, this appliance may release an odor for the rst several hours. This is
caused by the curing of the paint and the burning off of any oils remaining from manufacturing.
Odor may also be released from nishing materials and adhesives used around the appliance.
See recommended appliance break-in procedures (Section G).
Film on the glass
This is a normal result of the curing process of the paint and logs. Glass should be cleaned
within 3 to 4 hours of initial burning to remove deposits left by oils from the manufacturing
process. A non-abrasive cleaner such as gas replace glass cleaner may be necessary. See
your dealer.
Metallic noise
Noise is caused by metal expanding and contracting as it heats up and cools down, similar to
the sound produced by a furnace or heating duct. This noise does not affect the operation or
longevity of the appliance.
Is it normal to see the pilot ame burn
continually?
In an intermittent pilot ignition system (IPI), the pilot ame should turn off when appliance is
turned off. The factory supplied RC-400 has a “Pilot-on” feature labeled as cold climate.
Power Outages
(battery backup)
This appliance can operated on battery power in the event of a power outage. To install the
battery pack, the decorative front and glass assembly must be removed. The battery pack
is shipped in the appliance manual bag (4 AA batteries required). Refer to Section 3.I for
more details.
Contact your dealer for additional information regarding operation and troubleshooting. Visit www.quadrare.com to
locate a dealer.
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