11
TROUBLESHOOTING GUIDE
Problem Possible Cause Solution
Does not work out of the box Product must be traveling at least
3 mph (5 km/h) before motor will
engage
Loose connection(s)
Kick start to at least 3 mph (5 km/h) while twisting throttle to
engage motor.
Check for loose connections/wires underneath the deck
plate.
No longer works Loose connection(s)
No lights on charger
Undercharged battery
Battery will not hold a charge
Check for loose connections/wires underneath the deck
plate.
Check power to wall outlet and/or try a different outlet.
Check lights on charger:
Plugged into wall - Green
Plugged into wall & product - Red (charging)
Plugged into wall & product - Green (charging complete)
No lights/Blinking lights - Replace Charger
With no weight on the product, lift up back end; manually
(and carefully) spin rear wheel and twist throttle to engage
the motor. If motor engages - replace battery.
Short run time/runs slow Rider’s weight
Riding conditions
Battery not fully charged
Old/damaged battery
Do not exceed 120 lb (54 kg) maximum weight limit.
Use only on flat, dry surfaces. Avoid inclines and areas with
heavy debris.
Charge product for a full 12 hours.
Replace battery.
Charge battery at least once a month when not in use.
Do not store product in freezing or below freezing
temperatures. Freezing will permanently damage the battery
and greatly reduce ride time.
Refer to page 5 for charging information.
Runs intermittently Loose connection(s) Check the wires around the throttle and connectors
underneath the deck plate.
Replace - twist-grip throttle.
For more troubleshooting tips, a list of available replacement parts or to locate an authorized Service Center in your area,
visit our website at www.razor.com or call toll free +1 866-467-2967 to speak to a live Customer Service Representative.
*Product(s) should be turned OFF and fully charged prior to doing any Troubleshooting.
NOTE: All troubleshooting steps should be performed by an adult only.
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