Other Information
26 Chapter 4
Graphics contained within this publication are for representation only.
Troubleshooting
Most problems you encounter with your TV you can correct by consulting the Troubleshooting list that follows.
Note: If you prefer, we can provide you with the name of an Authorized Service Representative who will visit your home for a fee to
install your electronic entertainment system and to instruct you in its operation. For details about this service, call 1-888-206-3359.
TV Problems
TV won’t turn on
• Press the TV button.
• Make sure the TV is plugged in.
• Check the wall receptacle (or extension cord) to make sure it is “live” by plugging in something else.
• Something might be wrong with your remote control. Press the POWER button on the front of the TV. If the TV turns
on, check the remote control solutions on page 27.
• The front panel controls may be locked (disabled). Use the remote control to unlock the front panel controls by
selecting the Front Panel Block in the Parental Controls menu and choosing Unblock.
Controls don’t work
• If you’re using the remote control, press the TV button first to make sure the remote is in TV mode.
• The front panel controls may be locked (disabled). Use the remote control to unlock the front panel controls by
selecting the Front Panel Block in the Parental Controls menu and choosing Unblock.
• Unplug the TV for two minutes and then plug it back in. Turn the TV on and try again.
TV turns off while playing
• Scheduled Off function may have been activated. Go to page 9 for instructions.
• Electronic protection circuit may have been activated because of a power surge. Wait 30 seconds and then turn the
TV on again. If this happens frequently, the voltage in your house may be abnormally high or low.
• Sleep Timer or Energy Saver may have been set.
TV turns on unexpectedly
• Scheduled On may have been activated. Go to page 9 for instructions.
Blank screen
• Make sure the component connected to the TV is turned on.
• Try another channel.
• Press RESET, in case the picture controls are set too low.
No sound, picture okay
• Maybe sound is muted. Press the volume up button to restore sound.
• Maybe speakers are turned off. Check the Audio Output and Speakers control panel in the Audio menu. Go to page 7
for detailed instructions.
• Maybe Maximum Volume was set low. Check Audio Levels control panel in the Audio menu.
Can’t select certain channel
• Channel may be blocked or not approved in the Parental Controls menu.
• If using a VCR, make sure the TV/VCR button on the VCR is in the correct mode (press the TV/VCR button on your
VCR).
Noisy stereo reception
• The station might be weak. Press the SOUND button on your remote control to change from stereo to mono.
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