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4. ENTITLEMENT TO MAKE A CLAIM UNDER THIS WARRANTY
4.1 To be entitled to make a claim under this warranty you need to:
a) Be the owner of the water heater or have consent of the owner to act on their behalf
b) Contact Rheem Service without undue delay after detection of the defect and, in any event,
within the applicable Rheem warranty period.
4.2 You are not entitled to make a claim under this Rheem warranty if your water heater:
a) Does not have its original serial numbers or rating labels.
b) Is not installed in New Zealand.
5. HOW TO MAKE A CLAIM UNDER THIS WARRANTY
5.1 If you wish to make a claim under this warranty, you need to:
a) Contact Rheem on 0800 657 335 and provide owner’s details, address of the water heater, a
contact number and date of installation of the water heater or if that’s unavailable, the date of
manufacture and serial number (from the rating label on the water heater)
b) Rheem will arrange for the water heater to be assessed on-site and may require the unit to
be removed and returned to the factory for further testing.
c) If Rheem determines that you have a valid warranty claim, Rheem will repair or replace the
water heater in accordance with this warranty
5.2 Any expenses incurred in the making of a claim under this warranty will be borne by you.
6. THE CONSUMER GUARANTEES ACT 1993 (NEW ZEALAND)
6.1 Our goods come with guarantees that cannot be excluded under the Consumer Guarantees Act
1993 (New Zealand). If the goods fail to comply with the applicable guarantees set out under the
Consumer Guarantees Act 1993 (New Zealand) being the guarantee as to acceptable quality,
the guarantee as to correspondence with description or the guarantee as to repair and parts, or if
the goods fail to comply with any express guarantee given by Rheem, then you are entitled to a
replacement or refund and for compensation for any other reasonably foreseeable loss or
damage.
6.2 The Rheem warranty (set out above) is in addition to any rights and remedies that you may have
under the Consumer Guarantees Act 1993 (New Zealand)
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