SCANNING HAS STOPPED WORKING:
• Turn the machine off by pressing the Main Power button on the control panel. Wait for light
to stop blinking or wait 30 seconds. Then completely power down the machine by toggling
off the red standby switch for 10 seconds and then toggling it back on. The red standby
switch location is different for each model. If needed, please call our office for assistance to
locate the switch. DO NOT pull the power plug from the wall to attempt a full power down.
• Check the log to see if the scans have completed with out error. If the scans are completed
correctly on the machine end, it is mostly likely and issue outside of the machines scope.
Scanning is highly dependant on your network and the e-mail server. Wait a hour and see if
the issue is resolves itself.
• If the scans are completed on the copiers end, check you spam folder to see if it has been
accidentally blocked. If your e-mail account is web-based such as g-mail, login through your
web browser and check the spam folder online.
• Check to see if you can scan to a different e-mail address. This is will determine if the issue
is just with your e-mail account or with other people as well.
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