04
Troubleshooting
and
Maintenance
Troubleshooting
If the
TV
seems
to
have
a
problem,
first
review
this list of
poss
i
ble
problems
and
solutions. Alternatively,
review
the
Troubleshooting
Section
in
thee-Manual. If
none
of
the troubleshooting tips
apply,
please
visit "www.
samsung
.
com"
and
click
Support
or contact the call center listed
on
the
back
cover
of this
manual.
•
For
detailed information
on
troubleshooting,
watch
the troubleshooting
videos
at www.
samsung.com/spsn
.
. •
This
TFT
LED
panel
is
made
up
of
sub
pixels
which require
sophisticated
technology to
produce
.
There
may
be,
however,
a few bright or dark
pixels
on
the
screen.
These
pixels
will
have
no
impact
on
the performance of the
product.
•
To
keep
your
TV
in
optimum
condition,
upgrade
to the latest
software.
Use
the
Update
Now
or
Auto
Update
functions
on
the
TV
's
menu
(.
>
@3
Settings>
Support>
Software
Update>
Update
Now
or
Auto
Update)
.
The
TV
won't turn
on.
•
Make
sure
that the
AC
power
cord
is
securely
plugged
in
to the
TV
and
the wall outlet.
•
Make
sure
that the wall outlet
is
working
and
the
power
indicator at the bottom
of
the
TV
is
lit
and
glowi
ng
a solid
red.
•
Try
pressing
the
Power(
@ ) button at the bottom
of
the
TV
to
make
sure
that the problem
is
not with the remote
control. If the
TV
turns
on
, refer to
"Remote
control
does
not work" below.
There
is
no
picture/video/sound, or a distorted picture/video/sound from
an
external
device,
or
"Weak
or
No
Signal"
is
displayed
on
the
TV,
oryou cannot find a
channel.
•
Make
sure
the
connection
to the
device
is
correct
and
that all
cables
are
fully inserted.
•
Remove
and
reconnect
all
cables
connected
to the
TV
and
the external
devices
.
Try
new
cables
if
possible.
•
Confirm
that the correct input
source
has
been
selected(.>~
Source)
.
•
Perform
a
TV
self
diagnosis
to determine
if
the
problem
is
caused
by
the
TV
orthe
device
(G!\)
>®Settings>
Support> Self
Diagnosis>
Start Picture
Test
or Start
Sound
Test)
.
• If the test results
are
normal, reboot the
connected
devices
by
unplugging
each
device
's
power
cord
and
then
plugging
it
in
again
. If the
issue
persists,
refer
to the
connection
guide
in
the
user
manual
of the
connected
device.
• If
you
are
not
using
a
cable
box
or satellite
box,
and
your
TV
is
receiving
TV
signals
from
an
antenna
ora
cable
wall
connector,
run
Auto
Program
to
search
for
channels(.>
@3
Settings>
Broadcasting
> Auto
Program).
The
remote control
does
not work.
•
Check
if
the
power
indicator at the bottom of the
TV
blinks
when
you
press
the
remote's
Power
button. If
it
does
not,
replace
the
remote
control's batteries.
•
Make
sure
that the batteries
are
installed with their poles(+/-)
in
the correct direction.
•
Try
pointing the
remote
directly at the
TV
from 5
ft
. to 6
ft
.
(1.5-1.8
m)
away.
• If your
TV
came
with a
Samsung
Smart
Remote
(Bluetooth
Remote),
make
sure
to pair the remote to the
TV.
The
cable
box
or satellite
box
remote control doesn't turn the
TV
on
or off or adjust the
volume.
•
Program
the
cable
box
or satellite
box
remote control to
operate
the
TV
.
Refer
to the
cable
box
or satellite
box
user
manual
for the
SAMSUNG
TV
code
.
English
-13
To Next Page
Loading...
Need help?
General