MC_0013
Basic Troubleshooting - DC series
EN
* Not applicable to SX thrusters.
Before seeking assistance from the website help desk from your Side-Power dealer/ distributor, please perform these tests.
(NB: If you are unable to understand what to check, you must consult a Side Power distributor.)
CHECK SOLUTION
The motor runs, but there is no thrust
Check propellers are fi tted, fastened correctly and not
damaged on the prop shaft
Re-fasten or replace if necessary
*Remove the motor and check the fl exible coupling
between the motor and driveshaft is fi tted correctly and
not damaged.
Replace if necessary
*With the motor removed turn the driveshaft to ensure
gears are turning the prop shaft to identify if failure is
inside the gear house.
In case of failure inside the gear house, you must replace the gear house instead of
attempting to repair the internal gear and bearing system.
The thrusters performance is reduced
Check the propeller, gear house and tunnel are free from
growth/ barnacles or debris
If there is growth in the tunnel, this will disturb/ block the water fl ow and signifi cantly
reduce performance
While in use, check the voltage of the motor is not lower
than the specifi ed amount. The voltage when in use
should be:
= 10,5V system
= 21V system
- If running at below voltage:
(NB: Keep the main engine(s) running in use to have a continuous charge to the
batteries)
• Check batteries are worn out or in a bad charged condition
• Check electrical connections/ wiring for damage or wear (corrosion)
• Check cables are the correct size per the product manual
• Tighten/ re-adjust connections
The thruster does not start/ works in only one direction
Check the voltage of the electromotor is correct for your
installation and model.
If wrong, contact your dealer or distributor to obtain parts with the correct voltage.
When not in use, check the voltage at the thruster. The
voltage when not in use should be:
= 12V system @ 12,7 V (not below 12,3V)
= 24V system @ 25,4 V (not below 24,6V)
- If running at below voltage:
(NB: if less then 8V the thruster will not operate)
• Check batteries
• Check electrical connections/ wiring for damage or wear (corrosion)
• Tighten/ re-adjust and clean connections
IF the main solenoids in the thruster are not trying to
engage (clicking) the thruster might not be receiving a
“run” signal from the control panel. Try to run the thruster
without the control panel by directly connecting the red
and blue or red and grey wires in the control cable contact
end coming from the thruster.
• IF the thruster runs in both directions, repeat the same process at the connector going
into the back of the control panel.
~ If it also works in this position, check the contact and wiring on the back of the
panel and engage the thruster again by pushing both ON buttons simultaneously
• IF the panel does not turn on (see control light), measure the voltage between the Red
and the Black cable at the contact point going into the thruster.
~ If the voltage is good, the chances are that the panel is not working.
~ If it works by the thruster, not by the panel, there is a bad contact or broken cables
between these two test points.
• Measure that you have the correct voltage between the Red (+) and all the other
colours in the contact.
IF The thruster does not run at all, or only in one direction
from the above tests, check the internal wiring on the
thruster motor, solenoids and electronic motor interface
box in accordance with the wiring diagram in the
installation manual and ensure that all connections are
clean and tight.
• Between the main negative (A1 on motor) and the blue and the grey wires connected
to the sides of the main solenoids, the voltage should be the same as between the main
battery cables on the thruster.
~ If not, check that the internal wiring on the solenoid and measure that there is
contact through the magnetising spools of each side of the solenoid (NB: test
between the red and blue on one side, and the red and grey on the other side
with an Ohm meter.)
~ If there is no contact between these, the solenoid is broken and needs replacing.
The thruster is not shutting off after the Joy Stick/ panel is
disengaged.
Contact and consult a Side Power distributor.
The thruster runs for approximately 0,5 seconds every 4 seconds
This is a build-in error response.
-Solenids failure
Contact and consult a Side Power distributor.
The thruster runs for approximately 0,5 seconds every 10 seconds
The solenoid might be in a lock-in/ auto stop position.
• Shut off thrusters main switch, tap slightly on the motor to release the solenoid pin.
Turn on the main thruster switch and test again, If the solenoid is still in a lock-in position,
contact your dealer.
Replace if
necessary
Replace if
necessary
}
}
water. Retry.
Check wiring and connection.
circuit, port or starboard.
and check if solenoid is shorted.
connections . Retry.
by authorized personel.
retract 3 times. If operation still is
Turn Main-Switch off. Remove
obstruction.
is correct connected.
thruster.
cable connections, cables. Retry.
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