11
What to do if...
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Water is leaking out. – Attach/replace the drainage hose correctly.
– Tighten the screw connection of the supply hose.
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No water supply.
Detergent not dispensed.
– Start/Pause not selected?
– Tap not turned on?
– Filter blocked? Clean the filter –> page 10.
– Supply hose kinked or trapped?
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Washing machine door
cannot be opened.
– Safety function active. Wait approx. 2 minutes.
– (without final spin) selected? –> page 3, 4.
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Programme does not
start.
– Start/Pause selected?
– Washing machine door closed?
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Detergent solution is not
drained.
– (without final spin) selected? –> page 3, 4.
– Clean the detergent solution pump –> page 10.
– Clean the waste pipe and/or drainage hose.
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Water not visible in the
drum.
– Not a fault - water below the visible area.
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Unsatisfactory spin
result.
Laundry wet/too damp.
– Not a fault - the unbalanced-load detection system has cancelled
the spin cycle because of uneven distribution of the laundry.
Distribute small and large items of laundry evenly inside the drum.
– (Easy-iron) selected –> page 5.
– Too low a speed selected? –> page 5.
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Spin cycle performed
several times.
– Not a fault - unbalanced load detection system adjusts the
imbalance.
ʑ
Residual water in the
compartment for care
products.
– Not a fault - the action of the care product is not affected.
– Clean the insert if necessary –> page 9.
ʑ
Odour formation in the
washing machine.
– Run programme cCottons 90 °C without laundry. Use
standard detergent.
ʑ
þü(Wash) display lamp
flashes. Foam may
be coming out of the
detergent drawer.
– Too much detergent used? Mix 1 tablespoon of fabric softener
with ½ litre of water and pour into dispenser II (not for outdoor
and down-filled textiles!).
– Reduce the detergent dosage for the next wash cycle.
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Intense noise formation,
vibrations and “walking”
during the spin cycle.
– Are the appliance feet fixed?
Secure the appliance feet –> Installation instructions.
– Transportation safety devices removed?
Remove the transportation safety devices –> Installation
instructions.
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Noises during spin and
drain cycles.
– Clean detergent-solution pump –> page 10.
ʑ
The indicator lights do
not function during
operation.
– Power cut?
– Fuses tripped? Reset/change the fuse.
– If the fault occurs repeatedly, call the after-sales service.
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Programme sequence
longer than usual.
– Not a fault - unbalanced load detection system adjusts
imbalance by repeatedly distributing the laundry.
– Not a fault - foam detection system active - adds an additional
rinse cycle.
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Detergent residues on
the laundry.
– Occasionally, phosphate-free detergents contain water-insoluble
residues.
– Select Rinse/ cSpin or brush out the laundry after washing.
If you cannot correct a fault yourself (switching on/off) or a repair is required:
– Turn the programme selector to Off and remove the mains plug from the socket.
– Turn off the water supply and call the after-sales service –> Installation instructions.
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