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Q: Why this device always failed to add?
A: Please solve this problem according to the following methods:
① Maybe you have entered a wrong Wi-Fi password.
② Maybe there's too much distance between the switch your router or the
environment causes interference, consider getting close to the router. If failed,
please add it again.
③ The 5G Wi-Fi network is not supported and only supports the 2.4GHz wireless
network.
④ Maybe the MAC address filtering is open. Please turn it off.
⑤ Ensure steady enough network.
Q: How many control methods are available for this device?
A: 3 control methods available, including Wi-Fi & LAN control and “eWeLink Remote”
Control.
Q: How to check whether this device is offline?
A: There is a prompt of offline devices in the device home page in eWeLink app when
this device is is offline.
Q: What new features can be accessed during this device is in “eWeLink Remote”
remote control?
A: In this mode, it is available to adjust the brightness, color temperature and color,
even you can control this device via Bluetooth or “eWeLink Remote” remote control.
Common Problems
Shenzhen Sonoff Technologies Co., Ltd.
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