N In
L Out
S2
L In
S1
N In
Camera Feature
Common Problems
Q: Why my device stays “Offline”?
A: The newly added device needs 1 – 2mins to connect Wi-Fi and network. If it stays
offline for a long time, please judge these problems by the blue Wi-Fi indicator status:
1. The blue Wi-Fi indicator quickly flashes once per second, which means that the switch
failed to connect your Wi-Fi:
① Maybe you have entered a wrong Wi-Fi password.
② Maybe there's too much distance between the switch your router or the environment
causes interference, consider getting close to the router. If failed, please add it again.
③ The 5G Wi-Fi network is not supported and only supports the 2.4GHz wireless network.
④ Maybe the MAC address filtering is open. Please turn it off.
If none of the above methods solved the problem, you can open the mobile
datanetwork on your phone to create a Wi-Fi hotspot, then add the device again.
2. Blue indicator quickly flashes twice per second, which means your device has connected
to Wi-Fi but failed to connect to the server.
Ensure steady enough network. If double flash occurs frequently, which means you access
an unsteady network, not a product problem. If thenetwork is normal, try to turn off the
power to restart the switch.
Please reset the switch to factory defaults if you
want to use other Wi-Fi networks, then reconnect
the network.
Long press the pairing button for about 5s until the
Wi-Fi LED indicator changes in a cycle of two short
and one long flash and release, then the reset is
successful. The device enters quick pairing mode
(Touch).
Remote Control
Single/Countdown
Timing
Share Control
Voice Control
Smart Scene
Sync Status
No Hub Required
LAN Control
Features
Factory Reset
Shenzhen Sonoff Technologies Co.,Ltd.
English
Power-on State
Turn on/off the device from anywhere, schedule power on/off and share APP with your
family to control.
8
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